Red RobinReviews of redrobin.com

Good hamburger, waitress was friendly. But I gave her $10 cash tip for a hamburger yet Red Robin felt the need to grab 15% more from me I didn’t wish to authorize when I paid for my meal. If you need to trick people into an extra gratuity it’s very bad business

Waited about 45 minutes for drinks well over an hour for food while other people came in and was served within 15 minutes. Our food was cold when it came. Our waitress ignored us from then on and had to have a different waitress take over after being told we needed help. Very rude original waitress. The manager did give us a discount but you don’t as a waitress never go back to your table and ignore your customers.

The restaurant did not have my carryout order complete - one entree was missing. After waiting 15 minutes I told them to cancel the order. It has been over 2 weeks and I cant get any satisfaction to refund the money. I have called and spoken to the manager, Edgar, in person. Promises were made to make this right and refund the money but so far to no avail. These people don't care about their customers.

Harrison,took our order at the Red Robin at 401 S.Mt.Juliet Rd.We waited and our drinks and appetizer never arrived.Another person brought our main order and appetizer but we still didn't have our drinks and or napkins.Harrison finally came back around and we told him about all this and they were finally brought.We were never asked if we wanted a refill or more bottomless fries.The service was terrible!The cleanliness of the bathrooms was not much better than the service.

OMG, how did the Red Robin in Pickerington Ohio fall so far? Saturday afternoon 2:30pm, arrived with party of 12. Told them we would split if need be. They told us they only had 2 servers on, it would be 40 minutes, they had 4 tables at the time. They wanted to put 1/2 in the bar and 1/2 in the dining room. They use to be so busy, now I understand why they are not. Went next door to longhorn, maybe 3 minute wait for table and they had way more people in their dining room. I’m done

Horrible service and food quality...order was supposed to be ready at 2:45 (15 mins after I placed the order online)...arrived promptly at 2:44...checked in at curbside immediately...still waiting at 3:05 p.m. with no update. Walked into restaurant...three people checked on order. 10-12 mins later, order ready...less than one min later I'm back in my car... sweet potato fries are cold...impossible burger less cold but not even warm. Coleslaw side-serving = one-quarter cup of coleslaw packaged in a pint-sized container... No worries...I've learned to let go...last order ever for Red Robin. Recommendations? Surely you jest! I guess it's been one of those days for me and everyone who had a hand in processing my order. Thank you???? Nawwww-...no thanks...ever again. VERY disappointed and disgusted!!!! Update provided 8/9/2023 - Well, fast-forward approx. 72 hours from the Friday, mid-afternoon incident, and there's a Part 2 to the story...first thing the following Monday morning, I receive a call I'm unavailable to answer. The call was from one of the RR store managers following up on my unsatisfactory experience. We played a little phone tag and finally had an opportunity to connect a couple of days later, on Wednesday. Towards the end of our conversation...which was very constructive, informative, and apologetic, he mentioned that "Corporate" was reimbursing me for my meal. After our call ended, I checked my Outlook inbox and discovered that Corporate had already completed the transaction two days prior, on Monday. Of course, I appreciate the reimbursement; however, more important to me than that is the seemingly sincere effort that Red Robin has made to quickly and respectfully address my concerns, make me whole, and retain me as a customer. Thank you, Red Robin. I'm no longer a Red Robin Service Wreck...color me a successful Red Robin Customer Recovery!

If you want over priced, frozen small dry burgers this is the place to go. Used to be good. I will never go back again. Couldn't eat it.

My grand daughter treated us to Red Robin to go this evening. I felt bad for her because it was awful. Grandma and I had the southwest chicken salad. Order 20019. All of the "fun" ingredients were absent. Jalapeños, avocado and chips for starters. The portion size is not always smaller with chain restaurants but with RR that must be policy. Very disappointing dinner. Will not ever carry out again and may not even visit the dining room again. Half of the time in the dining room the jalapeños are left off and they bring them once the dinner is finished.