recell.ioReviews of recell.io

I sent in my phone which was a Samsung Galaxy A50. I got it direct from Verizon. When they got the phone they told me it was locked to t Mobile. I got the phone from Verizon. It only had service with Verizon. Will never use this company ever again and advise people about how bad this company is. I had them send me the phone back and when I got it phone was all messed up. It had a lot of things on it that it didn’t have when I sent it to them. I did a factory reset when I sent it in but the company didn’t do a factory reset when they sent phone back. Very unhappy with this company. Don’t do business with this company ever. Thanks

Bait and Switch pricing. Deliberately vague descriptions to lure in trade ins only to offer barely half of the quote. Company got around to replying a year and a half later in hopes that I wouldn't respond to them trying discredit my genuine experience with an outright lie. The frame on the device was not remotely bent. If they are blatantly lying on Trustpilot, that should tell you everything you need to know with regards doing business with them.

Complete rip off. I only used them because of the initial offer. But they changed offer price by over 50%. I asked for my phone back and sold them to a competitor for 30% more. Bait and switch scam .. stay away.

Upon getting the highest quote for my smartphone, which was in very good condition, I sent my phone to Recell.io. A week later, I get an email saying that "Unfortunately there is heavy lcd burn in on a white screen" which is not true. Maybe they inspect the phone down to that degree, but the screen was in perfect condition with the naked eye. With this email, they reduced their offer from $62 to $30. I should have gone with Gazelle or other reputable company.

It brings me no pleasure to write this negative review for recell.io. I was eager to sell my iPhone to them, but they moved the goalposts. My used phone was in excellent condition when I mailed it to recell.io, easily falling into the "Good" category according to their description ("...no chips or cracks in front or back glass, above 85% battery life...") and receiving a $665 quote. After sending the phone, I received an email stating it was now considered "Fair" condition and given a requote of $575 because of "chips/nicks on the sides, bottom of the device," a description not even included in their own criteria. I respectfully contested their reevaluation and was given an additional $20 for the requote. By that time, I was so irritated that I requested the phone to be returned. I took the phone to a Verizon store for a valuation. The representative said that the battery health was at 89% and the minuscule nicks should never have constituted a "Fair" condition. The phone was in excellent condition. In the future, I hope they change their evaluation method or at least follow their own criteria. *UPDATE* Unbelievably, recell.io contested my review, stating they did not believe I'd had "a genuine experience with them." Unfortunately for them, I supplied all of the correspondence to Trustpilot who verified my review. Why would I write such a detailed review on a company with which I have had no dealings? It makes no sense. I would have had more respect for recell.io if they had owned their mistake and tried to rectify the matter. Instead, they doubled down and attempted to get my review removed. It will be interesting to see if they respond to my review. As the title of my review states, "Seller Beware." They may treat some of their customers well, but they were completely unscrupulous in their dealings with me. They are untrustworthy. I would recommend avoiding this company altogether and will post the link to this review on social media outlets.

I sent this company my Samsung S10e and never heard from them again. Tried calling and emailing, but no answer. To clarify, recell.io used to be BingBongBuy and BingBongTec. These people can't even cover their tracks.

FRAUDULENT company! Original company is called BingBongTec, then BingBongBuy, now it's Recell.io. DO NOT BELIEVE these fake reviews. Think about it. This company was BingBongBuy then converted to Recell.io in June and is a NEW company. Yet these reviews are premature with 5 star reviews all of the sudden! Go ahead and call their customer support/email. They will NOT respond to you. I just called the Canton, OHIO Police Department and they told me I'm the 10th person who called to make a police report regarding this company! DO NOT SEND IN YOUR PHONES TO THIS COMPANY! I have started the process of filing a police report and soon will convert to litigation if I DO NOT GET MY MONEY for the phones I sent them. YOU HAVE BEEN WARNED! **UPDATE** What's the matter Recell.io? Can't remove my review because it's true? How does it feel contacting TrustPilot multiple times to have this review taken down? You know they can't take down this review when it's based on facts and evidence. Anyone who has sent their phones to this scummy company, Good Luck! I SUGGEST YOU READ THE 1 STAR REVIEWS FIRST!

This company seemed legit but it is the same bait and switch tactics that these fly by night companies use. I sent them my flawless iPhone XS Max that they offered $415 for. They re-quoted it at $270 saying it had issues with the speaker and nicks/scratches. I requested it be returned but still no tracking and no response from emails or calls. Update 12/10/2020 After posting the review above I finally got a response to the calls and emails previously sent. They again offered $300 for the phone which was well below their $415 offer. They sent it back to me and I received $400 from a different company for the same exact phone.