Average
492 reviews
ReasonLabsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ReasonLabs is revolutionizing cybersecurity for consumers with its cutting-edge distributed EDR platform, providing millions of home users the same level of protection trusted by Fortune 500 companies. Powered by artificial intelligence, the ReasonLabs security suite leverages billions of real-time data points, threat intelligence, and behavioral analysis to provide best-in-class security, privacy protection, and identity theft defense. Its products are cloud-native and built with a lightweight architecture for both mobile and desktop. ReasonLabs is certified by the Microsoft Virus Initiative (MVI), VirusBulletin's VB100, and OPSWAT, and is a member of AMTSO and AVAR. The company is based in New York and Tel Aviv. Learn more at https://www.ReasonLabs.com.
ReasonLabs (reasonlabs.com) has 492 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 134 reviews with 1 star · Clear filters
Karen T.
Posted
I need answers not a gimmick to make sales.I have nothing My apt. Burned. YOU HAVE NOT HELPED ME
Response from ReasonLabs· Jan 2, 2024
Hello Karen, We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
AURORA B.
Posted
It didn't remove anything that was wrong
Response from ReasonLabs· Dec 5, 2023
Hello Aurora, We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Dorothy W.
Posted
I did not intend to purchase this. I have canceled the product. Please advise.
Response from ReasonLabs· Nov 1, 2023
Hi Dorothy, Your cancellation request was processed on the same day as further described in our email to you. If you need more assistance, you can either reply to the support email thread or alternatively contact us via our contact form at https://reasonlabs.com/contact-us. Best, ReasonLabs Customer Service Team
MR COLOSIO P.
Posted
Cela ne fonctionne pas
Response from ReasonLabs· Oct 25, 2023
We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Leslie A.
Posted
Contaminated my laptop had to remove also I was charged for PC cleaner & didn't get it...please cancel any further subscription
Response from ReasonLabs· Oct 23, 2023
Hello Leslie, We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Justin
Posted
what is this for a garbage their antivirus, downloads itself with the help of Cheat Engine, without authorization, and uninstall my previous antivirus program, will never use chat engine again, besides, I wish you that you go broke, this is really a crap scam, apart of it, the windows definder says your antivirus is garbage and before I use your vpn, which was also installed, I prefer to use NordVPN, there I'm at least sure that no scamming association is behind it.
Response from ReasonLabs· Oct 13, 2023
Hello Justin, We appreciate you taking the time to share your feedback and regret any negative experience you may have had. We assure you that our software is completely legitimate and is, among many others, Microsoft MVI certified (https://support.microsoft.com/en-US/windows-antivirus-software-providers) and OPSWAT gold member (https://www.opswat.com/partners/reasonlabs). We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Michael M.
Posted
Habe RAV Antivirus als Bloatware gekriegt. Lies sich nicht deinstallieren, da die Datei des deinstall-Prozesses beschädigt ist. Musste es mit einem Drittanbieter-tool entfernen lassen. Einfach schlecht.
Response from ReasonLabs· Oct 13, 2023
Hello, We appreciate you taking the time to share your feedback and regret any negative experience you may have had. We assure you that our software is completely legitimate and is, among many others, Microsoft MVI certified (https://support.microsoft.com/en-US/windows-antivirus-software-providers) and OPSWAT gold member (https://www.opswat.com/partners/reasonlabs). We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Roman
Posted
Installs itself, hard to uninstall, missing basic certifications. Also bot like behaviour in customer support. Weird pop ups about some malware were the first thing I ever saw from this company. Watch out for hidden processes if you uninstall, for me it was easier to format the hole PC. Edit: Positive Reviews are probably fake. At least very suspicious.
Response from ReasonLabs· Jul 30, 2023
Dear Roman, We appreciate you taking the time to share your feedback and regret any negative experience you may have had. We assure you that our software is completely legitimate and is, among many others, Microsoft MVI certified (https://support.microsoft.com/en-US/windows-antivirus-software-providers) and OPSWAT gold member (https://www.opswat.com/partners/reasonlabs). If you wish to uninstall RAV Endpoint Protection, you can follow our video tutorial at https://www.youtube.com/watch?v=06jIQf9Gvws. If you still have any specific concerns or questions, please don't hesitate to reach out to us using the "help" widget available in all of our products or through our contact form at https://reasonlabs.com/contact-us. Our support team (real human) will be more than happy to assist you and address any issues promptly. Regards, ReasonLabs Support Team
