Poor
215 reviews
REALTAKAIHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop men's clothing - jackets, baggy jeans, sweaters, pleated pants, tops, knitwear designed in Asia.
REALTAKAI (realtakai.com) has 215 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
Showing 105 reviews with 1 star · Clear filters
Consumer
Posted
Scammer alert. Ordered from July and now it’s the end of October. Nothing comes and they say that the package is already shipped but delivery courier is not received anything from this shitty brand. DO NOT BUY FROM THEM. I LOST ABOUT $200. BIGGEST SCAMMER EVER!
Reno C.
Posted
Horrible experience. I was sent the wrong item that also had care tags cut off. I sent pictures showing clear as day differences with completely different paneling, color, shape, and stitching color, but they are gaslighting me and saying it’s the correct item. And worst of all, they say the customer has to pay for return shipping no matter what, even if they sent the wrong item, which would cost me nearly as much as the pants. I understand paying shipping for exchanges or store credit because customer changed their mind, but I have never experienced having to pay return shipping cost for a wrong item before, which is insane.
Alex
Posted
Never received refund they absolutely are a scam I would never give them your credit card and complain to anyone whom process their transactions
Response from REALTAKAI· Sep 29, 2025
Hey Alex, We appreciate your review, I apologize for the delays, would love to help you directly about your order ([email protected]) Please go ahead and reach out and I can help you with your order. I want to formally apologize for the delays as the tariffs caused a huge hiccup in our supply chain and we were slowly restoring that throughout the last couple months. Thanks for your feedback, would love to hear more from you, and I appreciate your patience!
C L.
Posted
They unfortunately scammed me of $90. It has been 3 months. No pants have come in. They keep saying they could give me a voucher for other items but I think I just handed over money for no product. Do not buy from them.
Response from REALTAKAI· Sep 29, 2025
Hey C L, Thanks for your feedback, I really appreciate it, please reach out, would love to help you directly to help get your order sorted, ([email protected]) Again, thanks for your feedback and your patience!
Chris
Posted
I’ve ordered from realtakai three times before. The first two times (around 4 years back), I experienced no issues ! But as of late, my third order I Played in early July and it still hasn’t come in mid September. Customer service has been prompt to reply but every week they are unable to give me any estimate of when the product can arrive, repeatedly blaming it on the warehouse and supplier issues. I must say if you have a logistical framework that causes more than two months of delay, it is nothing less than a complete and massive failure on the company to provide the product in a responsible and reasonable timeframe. I am extremely disappointed that I was offered no compensation other than a 10% discount (which you can find on their website anyway), and only an option to refund for store credit? Somehow ignoring the glaring and blatant fact that no customer is going to want to place a new order when their previous order has been waiting for more than two months. I do enjoy the clothes that are being sold and it is such a shame the company is being let down by whatever is going on behind the scenes. Until they can confidently assure me this problem is fixed and provide more consistent and accurate delivery times, I will strongly advocate to all against buying from this shop. Stay clear unless you are happy waiting upwards of 2-3 months for your product.
Response from REALTAKAI· Sep 18, 2025
Hey Chris, Thanks for your feedback and your continued support for our brand! I apologize for the delays, and we appreciate your feedback! No excuses, we've had some delays this year, all as a result of the tariffs, as we've had to move a lot of our warehousing and change our shipping partners, as the tariffs made it hard, and a lot of our shipping partners stopped operating. Years to come, we won't allow this to happen again. We are back fully operational and we are shipping all orders as of end of August, but we just had some catching up to do. Would love more feedback from you and would love to help you with your situation directly, email me [email protected]! Thanks again, Chris! Your feedback and patience means a lot. Don't hestiate to reach out! JAY
Hyojoo S.
Posted
I ordered a piece over one month ago. The got back to me eventually saying they're out of stock and not sure when it'll be back in stock but did not offer anything in the form of solutions or help. No refunds, no ETAs. Just, "too bad" sucks for you type of customer service where they keep your money and hope you give up. Abysmal service.
Response from REALTAKAI· Sep 19, 2025
Hey Hyojoo, We appreciate your feedback, We will work on this, we apologize for the delays, we've handed all pending orders to our shipping courier and have already set payment to our shipping partners. Please reach out and I can help you directly [email protected] Thanks for your patience and your feedback
Dominic
Posted
Order took TWO MONTHS to arrive. Even then only half the order was sent. Good luck trying to get a refund for anything that may or may not turn up at your door.
Response from REALTAKAI· Sep 9, 2025
Hey Dominic, Thanks for your review, we apologize as we were moving our warehousing throughout the year and that caused some delays. We thank you for your patience! Feel free to reach out to our team at [email protected]
SusanK
Posted
Terrible quality sweater that started unraveling. Then the next order I made for several rings had not shipped in months and I had to hassle customer service repeatedly to get a refund. Now they have changed their website to say not refunds, beware! I guarantee that the recent good reviews were purchased reviews, not genuine ones.
