Excellent
499 reviews
Reach MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Eric C.
Posted
There was a minor issue with porting my number, but Kiran was very helpful and friendly and resolved the issue quickly. Overall, I have a really good initial impression of the company.
Response from Reach Mobile· Mar 1, 2021
Ah yes, the number port. It can be the most difficult part of your new service experience but we're glad to know that we were able to make it a less cumbersome. We're always here to help!
Carrie A.
Posted
Super fast and easy communication. Fantastic customer service through text.
Response from Reach Mobile· Mar 1, 2021
Yay! Great to know that we're here to help you in whichever communication platform works best for you!
RICHARD K.
Posted
THIS LADY IS SO GOOD AND TRIED HER BEST TO LEAD ME THROUGH THE PROCESS. I'M THE PROBLEM HERE AND CERTAINLY NOT REETIKA.
Response from Reach Mobile· Feb 25, 2021
We always try our best! Good to know that our customer success team tried our best to help!
JD from D.
Posted
So far service is great, does not differ at all from Verizon my former provider, and the price is so much better. Also, customer service is excellent, very professional, very helpful. For those of us who don't have the latest 5G phone and don't need the latest 5G service, ReachMobile is the way to go. I live in an area where only Verizon networks work. ReachMobile uses Verizon 4G network, so I pay a lot less for the same quality network access. Thanks, ReachMobile!
Response from Reach Mobile· Feb 25, 2021
Hey, welcome aboard! Happy to hear that you made the switch. Who says that you have to pay top dollar for the best network and customer success team? Not us!
Andy S.
Posted
Reetika was very patient and helpful sorting out some network issues. Thanks!
Response from Reach Mobile· Feb 25, 2021
We're lucky to have a wonderful system that allows us to do the things that you'd otherwise have to wait hours for a tech personnel to address. And yes, Reetika is pretty awesome 😎
Erica C.
Posted
Very nice representative, and activation was pretty quick and over all service is very good for my area.Thanks again Reach mobile.
Response from Reach Mobile· Feb 25, 2021
Awesome! It's so nice to hear that both the customer success reps AND your activation experience was wonderful.
Arnie A.
Posted
cyan Herrera did a fantastic job of handling a ugly situation. She followed up every aspect to completion. Did everything possible to satisfy the customer. Listened to everything I said. And is just an all-around great person. Best customer service ever
Response from Reach Mobile· Feb 25, 2021
Ugh, ugly situations are never fun. We're glad to hear that Cyan helped to turn that ugliness into a beautiful interaction. As you can tell, we genuinely care about people and your unique situation. Thank you for the kind words ❤️
John O.
Posted
Bhumika was very helpful in understanding what was necessary in switching my service. I am looking forward to the new service.
Response from Reach Mobile· Feb 25, 2021
We look forward to having you on our service as well!
