Excellent
499 reviews
Reach MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
edwina M.
Posted
Anita Was very helpful I had a couple of questions answered she informed me of stuff I didn’t know about and was very pleasant
Response from Reach Mobile· May 2, 2022
Learning can be so fun! Thanks for the kind words, Edwina :-)
AD D.
Posted
Reetika with Reach Mobile was very helpful, courteous, and patient.
Response from Reach Mobile· May 2, 2022
Glad to hear it, AD, thank you!
Eric A.
Posted
I had a big help from Steffy getting the best plan which I keep changing this month. Very patient and helpful, this company seems to have the best people in the industry all bunched up !
Response from Reach Mobile· Apr 24, 2022
So sweet! Thanks for your review, Eric!
Stephen R.
Posted
I wanted to thank Divya for all of her assistance thru the chat messaging & her phone call to me. She helped me port over my existing phone# and get the service activated within minutes for me. She also helped me get the $10 off for the 1st 3 months promotion that the system did not store when I initially signed up for the service. Everything with the company/service is doing fine so far. Very pleased new client. Thank you so much
Response from Reach Mobile· Apr 24, 2022
Thank YOU Stephen for your kind words for Divya! We're glad your activation was smooth and welcome you aboard!
Pam D.
Posted
Today I had a problem with my phone that I could not figure out how to fix. I chatted with Steffy from Reach and she was so helpful and although I am not a techie, she spent a lot of time getting me back to where I could use my phone again. Customer service is so good, I would highly recommend this company.
Response from Reach Mobile· Apr 12, 2022
That's so great to hear, Pam! No need to be a techie when we have our awesome CS agents at the ready to help out!
Cassandra G.
Posted
Rania was extremely kind and helpful in working out an issue with my bill autopay. Thanks a million!
Response from Reach Mobile· Apr 12, 2022
Thank you, Cassandra!
Claire T.
Posted
Excellent service by Preeti! High five!
Response from Reach Mobile· Apr 12, 2022
High five back! Thanks!
S, A.
Posted
Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.
Response from Reach Mobile· Apr 8, 2022
It's love at first contact! We really appreciate your feedback as a new customer and hearing about your experiences with our Customer Success team and product. You are able to manage features from a desktop as well as our app! Simply log into our site at www.reachmobile.com to be able to view your data usage, update your billing, etc. Welcome aboard!
