Excellent
499 reviews
Reach MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
William L.
Posted
Manoranjan did an excellent job of helping me to understand if my phones and location will work with Reach mobile and I will be switching. The cost that was calculated during the Chat was able to reduce my bill by almost 50% including fees and taxes.
Response from Reach Mobile· Aug 17, 2022
Welcome aboard Reach! We appreciate you joining our services :) Let us know if you have any questions!
Torrin O.
Posted
Great service to solve issues. As usual.
Response from Reach Mobile· Aug 17, 2022
We appreciate the kind words, thank you!
Joshua C.
Posted
This was my first time changing carriers, and Reach Mobile made it easy. Instructions were clear and when I had questions Reach responded quickly. I made the switch in less than an hour after my welcome kit arrived. Note to Verizon users: you need to enter a transfer pin during set up, not your Verizon account pin. You can generate your transfer pin on your Verizon app.
Response from Reach Mobile· Aug 17, 2022
Welcome aboard Reach! We appreciate you joining our services and for the kind review :)
Mark B.
Posted
Malik was on the ball and solved two issues within a few minutes.
Response from Reach Mobile· Aug 11, 2022
Thank you for your kind words! Our representatives sure do set the bar high for Customer Service standards!
Dayna M.
Posted
I highly recommend Reach Mobile to anyone who wants to save money without compromising customer service. I am pleasantly surprised once again by the personal attention to my account for discounting my usage according to what I use instead of what I signed up for. Another thank you Reach Mobile!
Response from Reach Mobile· Aug 11, 2022
We hope you continue to love your Reach Mobile services! Thank you for being a part of the Reach Mobile community and for the kind review <3
JMack
Posted
Internet service was unavailable today. I connected with Manoranjan via Chat. He tried to help but still problems, assumed outage in Phoenix area. An hour later tried again and ALL services were unavailable: phone, text, and internet!!! I submitted a ticket and Manoranjan responded by email within 5 minutes with instructions to remove sim card. It worked! Everything was back up and running normally. Can't say enough positive about this Customer Service Rep's patience and assistance.
Response from Reach Mobile· Aug 11, 2022
Thank you for the kind words! No matter the day, our team is always there to help. We are happy to see Manoranjan was able to resolve your issues and we hope you continue to enjoy your Reach service!
Neil S.
Posted
Great coverage. Surprised me with lower bill due to low data usage even though I signed up for the higher one. Thanks.
Response from Reach Mobile· Aug 11, 2022
We are glad to hear that and appreciate the kind words, thank you!
Nataliia S.
Posted
It was very helpful. Thank you!
Response from Reach Mobile· Aug 11, 2022
This is great to hear, thanks for the review!
