RCIReviews of rci.com

The resort I had booked for this year through RCI was closed due to Covid. My ‘trading points’ were deposited with RCI for 2 years for this holiday but are now due to expire this October. I can extend this for a fee of £120. Absolutely no goodwill at all to recognise I’m going to lose my trading power despite it being with RCI for 2 years. The agent I spoke to said it wasn’t their fault, but certainly wasn’t mine. Why can’t my point simply be extended to recognise the difficult situation we are all in? It’s just not helpful or customer friendly practice.

Absolutely appalling - 1 month on a statement it states you have 6 weeks to deposit - the following month ). Live chat told they have gone - with no warning!!

My family have been members since the 90's and had great experiences until the last 5 years. Finding availability requires manually emailing/ phoning and requesting specific resorts/dates - responses take forever or don't come and always just say I've been waitlisted. This week after months of back and forth to try to arrange a trip, I got this: "We have no space to offer you in Belgium for the rest of the year. Space has not been released in Cape Town for 2022 at this stage." You can't book in advance because it's not "released" but if you don't book in advance you don't get anything. It has become impossible to make a booking. Add to this that half my emails aren't replied to, my multiple requests to get my online account set up have been ignored, the website locations are not all correct and the location filters don't work properly. The only thing they were able to do effectively was process my membership fee. Starting to feel a bit like a scam. Especially when after checking ~20 resorts for very flexible dates there is not a single possible stay - makes you wonder whether all the resorts in the directory are actually bookable.

I've been a member since 2001 and had mostly positive experiences aside from the rapidly escalating fees. Recently I've had to reschedule or cancel vacations due to COVID. They would not directly refund the exchange fee from the weeks I had to cancel, that it would be placed on my account which I understand, it's a common practice. However, I was told the money that was placed on my account had expired! How is this possible? I didn't receive any services or vacations for the money, it was essentially a refund for future use. This is a highly unethical practice and I was stunned when told about it. Beware!

This is the worst company I have ever dealt with. A friend gifted me a holiday in Melbourne and because of the covid virus I wanted to change the date. The gift certificate is in my name. I have a copy of it in my hand. I wanted to email it to them to prove I was who I was and they said I couldn't do it. My friend had to do it. WHY WHY when the gift certificate is in MY NAME. Don't get involved with these people. They are less than helpful.

Have been a member of rci in New Zealand since 2008 and have had nothing but trouble from the start not only are u put on hold for 30 mns when you try to contact them there's nothing available to use your points funnily enough the only rooms available you have to pay cash even as a Wyndham owner nothing but a RIP off

I have been an RCI customer since 1985. I booked a Dreams all inclusive because they were advertising that Dreams is having a 1/2 off all inclusive fee sale. I signed up. Once I got my confirmation, I questioned the fee because it didn't appear correct. I also booked a Hard Rock and we were doing two weeks back to back. Hard Rock's fees were correct with the sale but Dreams was not. I called the all inclusive number and they told me it didn't appear right. I then called RCI and the agent agreed with me and said they would check it out with management and get back to me. No call...two weeks later I called again and was put on hold to wait for a manager for 25 minutes for them to tell me that is the fee that they are charged....what a crock of false advertising. I should have saved an additional $800. Beware of the false advertising with RCI and their "sales". It's bogus!!!!!

My upcoming vacation for May was cancelled with the resort being closed in Ontario because of ongoing COVID lockdown. As we cannot travel out of province, Canada/US remains closed and international travel not possible due to quarantine etc. With the initial phone call to RCI CSR, I was told if a new vacation is booked by Sept 30, 2021, travel can take place in 2022 using the exchange fee credit. I explained that my current week expires at the end of August 2021 and I am not able to book suitable vacations. During that phone call, which was recorded, I was informed that expiring weeks for Canadian customers are given an extension to use in 2022. However, when attempting to book a vacation for 2022 using the week that is soon to expire in August, was unable to do so. A subsequent call to RCI CSR gave me conflicting information and refused to honour what was initially offered. Instead, this CSR asked for $ to extend the expiring weeks. Such discrepancy in communicating information to customers between RCI employees. Requested escalation for mgmt to review and verify the recording of the phone conversation and connect with me. Was told a supervisor would follow up within 24-48 hours. I requested a case reference number for the conversation several times before a number was disclosed as the CSR seemed reluctant to provide it. As to date, I have not heard back from RCI. Why am I not surprised. Many companies have provided concessions to customers due to this pandemic, however, RCI has not stepped up to the plate. Instead, this company continues to leave a trail of thousands of disappointed customers.