Great
351 reviews
Rattan Ebike StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 24 reviews with 4 stars · Clear filters
Andre
Posted
Vélo électrique reçu rapidement avec un bon aperçu du suivi. seul bémol, la couleur du cycle. Demandé en gris et reçu en noir. Maïs la couleur lui va très bien. Demande de facture et de conformité reçu le jour même, très réactif.
Mr B.
Posted
We purchased a couple Rattan folding e-bikes about five years ago. We were now looking for full size 26" fat tire e-bikes. Our folding Rattan e-bikes have been trouble free so we felt good buying from Rattan again. We purchased two bikes which arrived two days after they were ordered. The components and quality of these new bikes are a step up from our older folding e-bikes. Most of the 26" fat tire e-bikes out there are very similar. The Rattan has a strong frame, good welds, strong 750W motor, hydraulic disc brakes, torque sensor with very little delay, 8-speed, nice color display with lots of programmability. You get a lot for your money with Rattan. You can spend quite a bit more for the brands that advertise more, but you don't really get a better e-bike. We replaced the seats with wider comfort seats and replaced the handlebars with ones that have a higher rise. For us, this results in a more relaxed, upright riding position The reason for 4 stars is because the packaging was not good. They arrived in simple cardboard boxes with very little protection. Both bikes arrived with large gashes/scrapes in their frames in the same location. This doesn't effect their usability, but when I get a new e-bike I don't want it to be scraped up when it arrives. I contacted customer support and they said they would send me some touchup paint. Unfortunately, they never did send the touchup paint.
Thomas S.
Posted
The replacement switch arrived sooner than scheduled. Thank you. The electrical connector has male pins where the old switch connector has female sockets. Easily corrected by soldering the old connector in its place. Just wasn’t a plug and play situation.
Doublejayvisions
Posted
Every delivery I got was missing nuts and bolts, or provided some that weren't usuable.
Wolfgang K.
Posted
Not 5 Points, because you sent not all together. And I wait for the accessories! W. Kobler
Daniel
Posted
The controller appears well made for china product. Slightly larger than original and this one does not support cruise control which I really got to like on the original.
Henry J.
Posted
Solides Fahrrad, etwas schwer, aber stabil. Bremse im Neuzustand etwas indirekt, denke aber, daß sie nach gewisser Zeit aggressiver wird. Zusammenbau einfach, gute Verpackung ( trotzdem 2 kleine Kratzer im Lack). Preis/ Leistung im Moment sehr gut. Wie es nach ein paar hundert Kilometern ist, kann ich noch nicht beurteilen.
Neil D.
Posted
I wrote an earlier review ranting about the non delivery of parts. It took a week but Rattan contacted me to give the delivery details and were very helpful in this regard. I should note that it does say on their website the parts are delivered seperatly. My problem now lies with the local delivery company that say they attempted 2 deliveries. On both occassions I was home, so maybe avreview on them is due but they have committed to deliver again. So well done Rattan and bike itself is great by the way.
