Bad
68 reviews
RarePet.CoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Rarepet.Co – Your Trusted Partner in Pet Wellness.Rarepet.Co is dedicated to providing natural, vet-approved products designed to keep dogs healthy and happy. Our mission is simple: help pet owners prevent common health issues before they arise, avoiding costly vet visits. Specializing in dental care, our products are formulated with human-grade ingredients, free from fillers, preservatives, and additives.Quality & Care You Can TrustEvery Rarepet.Co product is rigorously tested and backed by veterinary professionals to ensure safety, effectiveness, and uncompromising quality. We’re proud to offer exceptional customer service, including a satisfaction guarantee and expert guidance whenever you need it.Discover the Rarepet.Co difference at rarepet.co and join our community of happy pet parents committed to optimal pet wellness.
RarePet.Co (rarepet.co) has 68 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
Showing 59 reviews with 1 star · Clear filters
Carol C.
Posted
I ordered the dental cleaner but the package was sent to the wrong address (I confirmed the correct address was included in my order). The package was returned to to the company and they confirmed receipt. They wanted me to pay more money via Paypal's Friends and Family (there is no refund if you do this) to mail the package. Now they refuse to resend the package or refund my money unless I drop my complaint via Paypal.
Jon D.
Posted
Their teeth cleaning product is unusable - and does not work as advertised at all. There’s no way a dog will tolerate it. I requested a refund under their 90 day satisfaction guarantee clause and they rejected it saying any opened box is not subject to return. I am not sure how else one would discover they are not satisfied without at least trying to use the product. Complete scam. I am reporting them to my cc company as well
Response from RarePet.Co· Apr 8, 2025
Hi Jon, We're truly sorry to hear that our product didn’t work out for your dog, and we completely understand how our return policy may have caused some frustration. For hygiene and safety reasons, we’re unfortunately unable to accept returns on items that have been opened or used. This is a standard policy for personal care products, especially those used on pets. That said, your satisfaction is very important to us! We’d be more than happy to offer a replacement that may be better suited for your needs, or a store credit if you prefer. Could you please share your Order Number with our support team at [email protected], so we can look into this further and assist you directly? Best regards, RarePet Customer Care Team 💙
Mareike H.
Posted
Null Sterne wären passend. Leider vor dem bestellen nicht recherchiert... Diese "ultraschallzahnbürste lässt sich kein Hund in seine Nähe, geschweige denn in die schnauze stecken,so laut ist das ding.. unbrauchbar,vielleicht kann man damit die kloschüssel reinigen,wäre möglich.....Finger weg,schade,dass man sowas nicht stoppen kann
Sonja S.
Posted
Leider eine Bertrügerfirma. Ich bekomme keine Rücksendungsadresse, da ich die Bestellung aus dem Briefumschlag genommen habe. Der Artikel ist unbenutzt und mir wird einfach unterstellt ich hätte eine Versiegelung abgemacht, die es gar nicht gab. Geantwortet wird auch via Übersetzungsprogramm da die Firma nicht wie angegeben in Deutschland sitzt. Also Achtung!
Marlissa S.
Posted
They immediately took payment and I have recieved nothing. No confirmation of order. Company has no records of my order when I went to their website to track my order. Very disappointed.
Response from RarePet.Co· Apr 8, 2025
Hello Marlissa, We’re sincerely sorry to hear about the confusion and frustration you experienced with your order. While occasional fulfillment issues can happen, we always aim to resolve them quickly and transparently. After reviewing your case, we can confirm that your order was successfully delivered, and the tracking details were sent to you via email. One of our supervisors has also reached out to you directly to ensure everything is now in order. We truly value your support and trust in RarePet. If there’s anything else we can assist you with, we’d be more than happy to help. Best regards, RarePet Customer Care Team 💙
Simonr
Posted
Omg if I could zero stars I would !! DONT BUY this utter rubbish !! They won’t let you return it’s a total scam please please stay away !!!🤬🤬🤬 they don’t answer emails and when they do they just don’t acknowledge the return they fob you off and ignore the subject . One person named Tiffany !! Is the only name in the whole company who ever he is she eventually replies to an email 4 days later !! No return info nothing !!! Just impossible to return or get a refund biggest robbers / scammers . STAY Away 😨 Don’t be fooled by the fake reviews they are not real ! This company just gets rid of the bad reviews and makes up fake ones . Please avoid !!
Robin K.
Posted
Terrible product. Does not work. Get a good human dental kit which works, and my dog doesn't mind it at all. No accountability for bad product. Once you try it (and realize it doesn't work) you can't return it. Total scam
Response from RarePet.Co· Apr 8, 2025
Hi Robin, We’re sorry to hear that our product didn’t meet your expectations. We understand that every dog is different, and what works well for one may not always work the same way for another. Could you kindly provide us with your Order Number? We’d like to take a closer look at your order so we can find a solution that works best for you and your pup. Best regards, RarePet Customer Care Team 💙
Shannon T.
Posted
Oh I wish I read this before purchase of the dog dental package reviews. Emailed as the return day 100% guarantee!! Will take this up with pay pal. DO Not buy this product. No forwarding address. Scam
Response from RarePet.Co· Apr 8, 2025
Hi Shannon, We’re sorry to hear that our product didn’t meet your expectations. That’s certainly not the experience we want for our customers, and we truly appreciate your feedback. We'd love the opportunity to assist you and make things right. Could you kindly provide us with your Order Number? We’d like to take a closer look at your order so we can find a solution that works best for you and your pup. Best regards, RarePet Customer Care Team 💙
