Rackspace TechnologyReviews of rackspace.com

DO NOT USE! Now considering joint legal action against them. A total failure of business and customer service. Email has been down for 4 days. Work around does not work. No call backs. No support. Avoid at all costs. Am looking to export my domain to a reputable company now.

If your looking for email hosting, look elsewhere. There is no support from the fanatical support. Email down for 4 days now.

Major system down, no access to emails for business and personal since Friday 2am, no communication works, on call for 1 hour 48 minutes no one answers, automated call back, left 2 call backs on Friday (2) and Sunday (1) no one called back, press "1" for this topic, phone goes dead, can not chat with agent, can not leave ticket as system logs out, minimal communication which they could correct by putting on front page (only found out systems update by goggle), could make it easy to forward emails

Someone PLEASE tell me how you contact Rackspace to actually speak to a live person...someone did answer, today after calling since yesterday morning, and he "works with Linux and I need to transfer you" when I asked for help migrating our company's emails to 365. Holy cow what a nightmare and mess for Rackspace and they have no customer service in place to handle the migration FAILS on their website. Wonder what everyone is planning to do going forward...a plan that doesn't include Rackspace which probably won't exist anymore, after this service nightmare. UGH

Wow. Total failure of buniness and customer service. Email has been down for 3 days. Work around does not work. Call backs in the middle of the night, if you get a call back at all. No support. Those that i have actually talked to know absolutely nothing but reading the "instructions" that don't work. Avoid at all costs. Am looking to export my domain to a reputable company now.

Rackspace is not only showing they have terrible service, but they are also showing the world they are not prepared or capable of dealing with any urgent issues. Zero backup systems in place. A few years ago I got thousands of emails that were not mine, they mixed some other account with mine and I reported it. Reaching out to support is more complex than a self-brain tumour removal. I have years of very important emails trapped and maybe lost I will seek financial compensation to the max because not only did they fail to protect our data but also fail to provide a back system. Moving to Office 365 is impossible if your system is down or if you can't reach support. Terrible service,

Hosted Email (Office 365 account) went down 48 hours ago due to their security incident. Twice when I finally got through to two different people, they were clueless and hung up. My phone log has 7 hours of on hold time! It was only after business hours late Friday night 12/2/22 did they post a work around - which did not work for me.

We are an MSP and have placed many clients on Rackspace Exchange servers over the years, everything has been fine until they went public. Support is nonexistant, then the Dec 22 exchange failure/security issue, no transparency, no solution, no data etc. It's been over 48 hours now, still no resolution. The biggest issue here is the lack of transparency, information is not flowing to users so they can make a proper decision on moving forward. Our solution was to move all clients to Microsoft, and hope that at some point we can recover data from rackspace. After over 10 years with them, I would never pay them another dime for anything, they have broken all trust in the company. Sad to see, but it's reality.