Pyle AudioReviews of pyleusa.com

It's been over a week since I contacted customer service and still no response. I end up disputing the charge and my credit card company removed the charges

I bought a Pyle Mixer PMXU48BT in February of this year and by June it no longer worked. I reached out to customer service who went back & forth until finally agreeing to look at the unit that was covered under warranty. They received the unit on 7/2/25. After I inquired on the status, they advised that it would take 4-6 weeks for it to be reviewed, determine whether it could be repaired or replaced and for it to be sent back to me. I have continued to check on the status and each time I ask, I am given a different answer. I reached out again today and the answer given again didn't state whether the unit had been looked at, whether it needs repair or whether a new unit is needed. It's always a standard bot answering until I follow up again. The person actually today states: We’re currently experiencing a higher volume of requests than usual, and while this has caused some delays, please rest assured that your request is already in progress and still in process. Our team is working diligently to ensure that all orders are fulfilled accurately and shipped out in a timely manner. You’ll receive a confirmation email with tracking information once your order has been dispatched." Now they are treating it like I placed an order that hasn't arrived and not a returned, defective product. I will contacting the better business bureau next. I actually loved the mixer when it worked but this customer service (or lack thereof) experience is one of the worst. Update 8/20/25 - After receiving reply to this review and told to call directly, I just spoke w/Marlon (located in the Philippines) who advised that he will email the center to check on the status of my repair/replacement. He advised that he is unable to just call someone to get the status nor is he able to escalate my concern. It's been 7weeks at this point that the unit has been with Pyle but no one seems to be able to find out where my unit is, what stage in the process or if my unit has even been looked at by a repair tech. I pressed Marlon to call me back by end of day today. He agreed to call me by 5pm EST but could not guarantee that he could reach anyone to get a status. This company's customer service is the worst I've ever dealt with. My unit is probably lost at this point and no one wants to take accountability. The unit is under warranty but their continued stall tactics tell me they don't plan to honor it and now I'm out the cost of the unit without a replacement. I will update this review after this evening to advise if I receive a call or not & what the status is.

UPDATE 8-14-25: As other customers can see, Pyle tells you to call and get this resolved in their responses. Only when you do call (my second call to them in a week), you are told the same thing each time. That they have your order set up for replacement. However they don't know when the product is shipping. And when you tell them it has been nearly two and a half months since your initial order and you don't have a replacement speaker, they say the same thing. We don't know when it is shipping. And we will send you an email with an update. As we have "escalated" your ticket and call. Except they never do update your order by email. And it turns out to be the same thing. Expecting someone to order a product, brand new and wait 2 and a half months with no product and no answer for a timeline is completely unreasonable. And unprofessional. I have asked for a refund. And was told, they would "see what they can do and get back to me". So in short, these messages here on all these recent bad reviews are just lip service. Because I have called them multiple times. And I still don't have a speaker or a refund. So I am gonna just more forward with a chargeback. And I suggest others do the same. Before you lose your rights on cc protection. There is a time limit to make a claim of not receiving what you pay for. Highly disappointed in Pyle USA. And I used to be a big fan of their Legacy and Pyle lines. In fact I had likely the biggest and nicest Legacy setup in the country in my competition car years ago... They have definitely fallen on the customer service. (ORIGINAL REVIEW) Absolutely ABYSMAL customer service, period. End of story. I ordered a subwoofer. They shipped it in nothing more than a poly plastic bag. Not exaggerating. It arrived and obviously and clearly had been dropped and severely damaged by the shipping company, to the nearly non-existent packaging and speaker surround. I sent it back to get an exchange (a process that took them nearly 3 weeks to send me an RMA number. It has now been over 2 MONTHS, since I ordered the speaker. And no word on shipping an exchange. No word on a refund. So I emailed them. Once. Twice. Three Times. Nothing... So I call their customer service. She proceeds to tell me that a replacement speaker will ship in 1-2 months. Yeah right. Like any customer is gonna order a speaker and wait four months to get a generic brand subwoofer. They are out of their minds. I told her to just refund my money. And she literally just sat on the phone and didn't even say a word or respond for like a full 2 minutes. I finally said, "hello, is anyone there? Testing 1-2, 1-2". Then she proceeds to tell me she is escalating the matter. And would would follow up with an email. An email for what? Refund, shipping? WTH is going on? Well, I am not waiting two more months. These clowns are tripping. Gonna give them until tomorrow. They received my exchange weeks ago. So by tomorrow, I am gonna do a charge back on my card. These clowns don't deserve to be in business running a company this poorly. This company is run horribly. I guess the old saying is true. You get what you pay for. And this experience is nothing short of trash.

I bought your speakers to go with the reciever, wireless ones. I did hard wire them and they don’t work on the reciever ? Only Bluetooth from my phone works with them. No help lines to get any help! No wiring instructions came with either the reciever or the speakers. I’m sure I did it correctly

Absolutely terrible experience. I ordered a replacement part (that no one else sells- so I am relying on Pyle here) in MARCH. It is now August. They told me the first one got lost in transit, said they sent me another one, and every time I have followed up with them I have received a response from AI. If a real person was actually reading my messages, I would think they would be serious about correcting the problem. I’ve had a broken speaker at work for over six months now and have no way to get a hold of a real person. If I could order the part elsewhere, I would have a long time ago. I do not recommend Pyle and would avoid getting a product from them in the first place so that you never have to handle a replacement with them- that I paid $70 for and have yet to receive.

Purchased a new stereo (PT390AU) and 2.5 months later the am/fm died. Now,, trying to get it serviced and fixed is a night mare. 1st- it has taken me 5 days just to talk with someone. 2nd-emails, try to upload your original purchase receipt from ebay, their computer system continually tells you to up load, yet I had. 3rd- Talked with Jason, customer services rep and told him I wanted it repaired. The email he sent asked, do you want to repair the unit? 4th-In Jasons email it said I have to pay for shipping to get the unit fixed. 5th- He said repair will take 4-6 weeks . I will never, never buy a made in china pyle stereo again. very disapointed.

I have had problem after problem with my machine. I have multiple emails replacing parts and because I'm one month past warranty customer service won't do anything. That's a load of crap when the product was faulty from the beginning! I will never buy a Pyle product again

18/08/2025 Gave up and returned for a full refund! Back to 1 star Pyle of what ever Customer service! 28 March 2025 Emailed a damaged Serenelife 1300BTU unit with one of the hose connector lugs broken. I asked for a replacement part as the Air con is large, I used as it was 35C even though I was awaiting the replacement hose connector. I email every month and they just say they will get me the part. It's now AUGUST 12th! This was the reply Hi Ian, Heres July 15th reply which they say they can't find like the previous one. Thank you for getting back to us. I’ll need to check with our parts team if the part is already available and will get back to you shortly. We appreciate your patience in the meantime. Best regards, Pyle USA Support My Patience is wearing thin Pyle!