PurewickReviews of purewick.com

Be careful before your order, most Assisted Living Facilities and Skilled Nursing Facilities do not allow patients to have them. Good luck trying to return an unopened box, you will NEVER get your money back!!!!!!

⭐☆☆☆☆ (1 Star) I am extremely disappointed with the PureWick External Catheter Urine Collection System and the company's customer service. My mother has used this system for several years, and we spend more than $600 per month on supplies. Despite the significant amount of money we have spent with this company, PureWick has refused to stand behind its product. From the beginning, the machine has had issues with an excessively loud and annoying noise and inconsistent urine collection. Over the years, I contacted customer service multiple times to troubleshoot the same recurring problem. Not once was I informed that the machine might qualify for replacement under warranty. Recently, when I called again regarding the exact same issue, I was suddenly told that the machine could not be replaced because the warranty had expired by only a few days. To make matters worse, I spoke with four different customer service representatives and received four different explanations as to why the machine could not be replaced. The lack of consistency and accountability was extremely frustrating. I also requested a call back from a supervisor, but no one ever returned my call. For a product that is so expensive and essential to patient care, I expected better performance and much better customer support. PureWick's representatives appear to need additional training, as the information provided was inconsistent and confusing. The company has had years of opportunities to address the ongoing issues with this machine, yet chose not to do so. Based on my experience, PureWick does not value long-term customers and does not adequately stand behind its products. I would not recommend this product or company based on the equipment performance, cost, and customer service experience.

I tried canceling within 12 hours and was told I couldn’t. It was through the Chat feature since there is no way to call BUT you can’t get a transcript of the conversation so there is no record of the Chat. Somehow I got ahold of someone to return the unopened boxes and was told there is a 15% restocking fee. FedEx picked the boxes up from my house and now almost a month later had to go on Chat to get my refund of $561 when I paid $660 for nothing.

BD Purewick overpriced female urine collection system you should think twice before buying, does very little keeping your patient dry good idea but barely works. Patient usually pulls it out of place; your diaper ends up being your best defense