PupsClosetReviews of pupscloset.com

I placed my order on May 8th. It is now JULY 1st and I still have not recieve an update on the shipment of my collar. I’ve emailed them twice and only got a response the first time. I sent them a chat message through the website and it says they have been offline since. I believe almost two months is more than enough time to ship a single collar, i’m starting to doubt the authenticity of this website.

Five weeks ago I chatted with Pups Closet live chat service, and was told I could expect delivery in two weeks. I placed my order immediately, and still have not received my order, nor has my order status changed at all. I have messaged the company numerous times via email and the live chat (which is now almost always off line, but even when I have seen it active I get no response). I was also told in my initial chat 5 weeks ago that the collars are made in Hong Kong or USA, but seems they are not made at all. I allowed a little extra time due to COVID, and note their website also blames COVID for delays, but there is no excuse for not answering chats or emails and updating status. Would not buy from again, just hoping my order arrives or a refund will be processed, but I don't hold out much hope for either. Also, the Annual Sale ENDS TODAY banner which appears across the top of their page appears EVERY DAY! **UPDATE! Within TWO MINUTES of posting this review, I had an email from Pups Closet apologising for the delay and telling me my order is now on the way. Coincidence? If my order arrives next week as just promised, I'll update this review. If not, my earlier comments stand. **UPDATE. It's now a few weeks later. The tracking number I have been given shows that my package has been despatched from Beijing. It's currently waiting to be shipped by the airlines, obviously COVID delays in place, however, I asked the question BEFORE placing my order where it was coming from and was told either HK or USA. These are obviously made in China, don't know why Pups Closet couldn't just say that in the first place so I could make an informed decision if I wanted to risk the inevitable transport delays.

Please do not buy from this company I had ordered my personalised dog collar on the 24th May, it is now the 27th June. I have emailed and messaged their page multiple times with no response or apology. Save yourself the wait and your money, find somewhere that is actually legitimate.

I placed an order 2 June, still no sign of the product and no reply to countless emails I have sent to the customer support email address asking for an update.

Update from previous review: I received 1 of 2 items 5 weeks after placing the order. It is now 7 weeks and I have not received the remaining item. The company produces in China. The product I received is fine, however, the turnaround time is ridiculous. They do not answer their customer support emails so there is no way to communicate with them. DO NOT BUY FROM THIS COMPANY