Pumpkin Pet Insurance Reviews | Read Customer Reviews of pumpkin.care

Pumpkin Pet Insurance Reviews | Read Customer Reviews of pumpkin.care

Pumpkin Pet Insurance reviews

Showing 133 reviews with 4 stars · Clear filters

Teresa
Posted Nov 26, 2025
Easy website to navigate
Easy website to navigate
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Kelly C.
Posted Oct 22, 2025
Great people easy to work with however…
Great people easy to work with however I have found you ask for the same information multiple times.
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Stephanie
Posted Sep 27, 2025
Pumpkin is extremely fast
Pumpkin is extremely fast, however I have received only the one reimbursement when 2 were sent. Pretty sure it’s my post office but without a tracking number I have no way to figure out where that check is.
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Station E.
Posted Sep 25, 2025
Ease of Deployment and cost effective.
Better price points and coverage, easier to understand than most principle big corporate names in the pet/animal insurance category. Sign up, and navigating the system and their options was quite a breeze. Almost too easy really.
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Mr. F.
Posted Sep 16, 2025
Great customer support and speedy claim…
Great customer support and speedy claim processing!
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Grayson
Posted Sep 4, 2025
You haven't helped at all i had 3…
Im sorry I jumped the gun pumping insurance did in fact help with Grayson's vet bills thank you
Response from Pumpkin Pet Insurance· Sep 10, 2025
We definitely understand it can be frustrating when a claim is not approved. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.
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Barkley
Posted Aug 21, 2025
Timely reimbursement
I was informed upon submission of the claim and would be going thru a review procee. I had only signed up for the plan a month earlier and was expecting a reimbursement but did receive for the covered services for the wellness visit.
Response from Pumpkin Pet Insurance· Aug 27, 2025
Thanks for your feedback, Barkley! If you have any questions about the outcome of your claim, please don't hesitate to reach out to our Customer Care Team!
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Tamara
Posted Aug 2, 2025
Responsive and quick.
Responsive and quick.
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