Excellent
694 reviews
PUCKIPUPPY BIKESHonesty, pricing, process and quality scores appear once 5 customers have rated them.
About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 619 reviews with 5 stars · Clear filters
Gregory S.
Posted
Very happy with purchase of my boxer. Both my cousin and I purchased a PuckiPuppy each after the success of my brother purchase along with great customer service. It’s as quick as a click! Thanks for being in business!
John G.
Posted
Wife got a boxer st as a gift loves the bike,fits her well.Cat in customer service is great needed extra battery for the bike for very long frips and help us out to order one …
Mike H.
Posted
The connecting clamps holding the fender fell off while I was riding the bike. Once I discovered the fender was not attached, I looked for the missing fender connection clamps but could not find them. I called the support phone number, and CAT listened to my issue and said he would take it up with management. The next reply I received was an email the following day from CAT requesting that I take a photo of the detached fender and the area where the clamps would have been connected. I sent in those photos. The following day I received an email from ZERO informing me that the fender is not a covered item. But in the spirit, they would send me the fender assembly at no charge. On my first call, I also asked if I could purchase the curved handlebar that is on the new Alaska model. I was told they would find out and get back to me, but I'm still waiting for the reply. I'm very impressed with the professional customer service I'm receiving and can highly recommend the PuckiPuppy bikes. Keep Up The Great Service!
Scott D.
Posted
We started out with two Boxer ST for hunting and casual riding. We are so happy with the bikes that I purchased two more bikes for my wife and my teenage son. My adult kids were always riding ours and they have purchased four more Puckipuppy e-bikes. So I guess you can say we are a Puckipuppy family. We have used the customer service once and it was a great experience and was a pleasant to work with Puckipuppy.
Gary R.
Posted
My wife and I bought 2 of the Boxer ST’s and are so glad we did!! They are well built and well equipped e-bikes! I am also impressed with the value of the e-bikes when you add on the batteries and accessory options. They’re an unbeatable value! Also, the bike rack (that was thrown in when I bought 2 bikes) is very sturdy and easy to use. My bike had a brake lever error pop up on the screen. Puckipuppy stepped right into action and had a new one sent within a few days. I’ve called them a couple of times and was greeted by a very friendly representative each time. Excellent customer service! Thanks Cat!! We love riding our bikes on the many bike trails in Tucson, AZ.
Jody W.
Posted
We recently purchased two Samoyed e-bikes and we absolutely LOVE them! We are new to the e-bike market and we looked up best e-bikes for 2025 and Puckipuppy popped up. We read reviews and researched the company. We felt that the workmanship of the bikes seemed good quality and competitive with other more well known companies, but the price was much more affordable. We are so happy with our purchase. Our German Shepherd loves to run alongside down our dirt road as well. Customer service has been outstanding! Just go ahead and make the purchase if you are thinking about it! Couldn’t be happier with Puckipuppy quality e-bikes!! 🩷Jody
Kim U.
Posted
My family owns 5 of the Boxer Puckipuppies. We absolutely love them, we go out just about every weekend to ride. This past weekend, we went to Huntington Beach, one of our favorite paths to ride. I would recommend this bike to everyone!!! You will not regret the purchase. The company is awesome as well, they respond right away and make sure their customers are happy.
Jodee B.
Posted
We recently purchased a Boxer & a Corgi for my husband & myself. He plans to do more trail riding than I am, so got the sturdier Boxer. So far, we've only ridden around our neighborhood to practice, but we look forward to riding further soon! I haven't ridden a bike in 15+ years, so there was a small learning curve - and I ended up flat out on the pavement in front of the house ... but that had nothing to do with the bike & everything to do with my clumsiness! The bike fared well & didn't even have a scratch on it, probably partially because it fell on me! :) The Corgi arrived with a small chip in the paint. We took pictures & sent a message to support. The response was very prompt (we sent the message Saturday & got a response Monday morning) & paint is being sent to fix the issue so that the bike does not rust. Great Service!
