Pro Sound GearReviews of prosoundgear.com

These guys are garbage placed an order and was never shipping, either send my product or refund me

This company advertised on their website a soundboard and a case that we ordered and paid for. I got an email stating the items had shipped. Later that day I received a call from a gentleman that said he was in charge of shipping. He told me their website was wrong and the advertised price was not correct and they would not honor the price they advertised. If I wanted the merchandise then I would need to pay more. I explained that I got notification the items had shipped already. He explained they had not and the manager told him he would need to call me and be the bearer of bad news. So odd the manager himself didn't call since we're looking at a transaction that was $700. I told them I would decide what I wanted to do and get back to them. I tried to call the manager several times and left a message but he never did return my call. I went ahead and paid the extra amount to receive part of the order. I received an email from them asking for me to review my product before I ever received the merchandise. I see this company has not solved its clerical errors issue because this is what they sent in their email "While we work hark providing customers with low prices and the best service possible we also need your your fantastic feedback on Facebook!" Ummm I think they could start with first making sure what they post and send out is accurate. It's really disappointing ... we will not be purchasing product from this company in the future. They could have had a customer for life ... but instead I hope that extra money they made this time was well worth it. RESPONSE: I really appreciate you attempting to solve the problem but from our end I think that’s not really fixing it for us. We are a small organization trying to upgrade our current sound system and XLR cables aren’t really what we need. I think the real issue is that there was a $150 difference between what you advertised and what you decided to sell it for post purchase. I can understand if future purchases you wouldn’t want to sell it for that advertised price. We are just really disappointed about how it was handled from your end with no call from a manager or returned call. I think we would have never left a negative review if someone would have reached out beforehand and tried to make it right. I think to decide to give us something we don’t need is missing the mark as well as missing the point. I feel like to truly fix the problem would be to actually give us something that’s beneficial to our organization. I never received a response.

RECENT PURCHASE OF PIONEER BLUETOOTH HEADPHONES ,HAD A REQUEST FOR A CHANGE FROM OPEN BOX TO BRAND NEW, AND ALEX , Not satisfied

Worst possible These guys drop shipped Amazon [crap] mic stands seprately, as part of a bundled mic set with a substantial markup...the gear arrived with the receipt from Amazon in the Amazon box at lower cost than I was charged by Pro Sound... Same equipment is available at other reliable stores..asked them to simply take the stands back, I would keep the mics, credit me and send shipping label or credit the cost of shipping... the answer was no. I could have bought the same equipment anywhere else at the same or cheaper price with no hassle.. I would stay far away from this shady outfit No legit supplier drop ships Amazon branded equipment at a markup...bad business

I bought the EKX duo package and didnt receive all my packages after calling and emailing numerous times they shipped the rest of my products and the boxes were damaged and one speakers had a large dent in the grill and one handle was damaged (this is almost a thousand dollar speaker by the way) and I still havent got a reply back and also the mounting poles that was supposed to come with the package I still havent recieved. This is the most expensive purchase I have made on a sound system and is by far my worst buying experience and I will never buy or recommend buying from pro sound gear

Well where do I begin?! I did the 36 month payment plan for an alexsis strike pro and other extras....that was back on October 11th, I waited a couple days and I contacted pro sound through email asking about the shipment day, well they responded promptly and told me the drums were damaged and that, that was the last they had and had to wait for the next shipment to come in, no idea when the shipment would be in. I waited a couple days and sent another email about any idea on the shipment that they would be receiving, they got back and said the 31st of October so I was like cool. I soon after that email got an email from them saying it was shipped via fed x, will be delivered by the end of the day on nov 1st. Well the end of the day came and went and no equipment, checked the delivery status and it changed to pending delivery, I was like what the heck so I sent an email and they responded with the same email your package was damaged!! I was hot! So I called the place and the guy was telling me I could cancel my order or wait till this Wednesday because product was damaged I could barely understand the guy, not his fault but I hung up and left an email with my loan company about this, seems fraudulent to me!!

I tried to order a Tascam DP-24 SD from ProSoundGear today. The first time I tried to get chat assistance no one would answer even though it said someone was there to assist me. I logged off and tried again later and the chat assistant suggested I join the VIP Club for discount pricing, so I did. The price on the item was not discounted though. After some negotiation he offered $20 off of the $499 price. He said he needed my email address to send an invoice and to wait about 20 minutes. 90 minutes passed and nothing happened, except my computer started malfunctioning. I later scanned with my antivirus software and I noticed 4 messages that indicated it had stopped suspicious activity at the time I was interacting with this guy. I thought the site was probably hacked and had no fault themselves. I came to this site to get some reviews and background on the company. I could hardly believe my eyes when I saw a glowing review from someone with the same name as the chat assistant. This is also the same name as the owner of the company. The odds that the chat assistant, reviewer and company owner all have the same name must be truly astronomical, unless they are the same person. -UPDATE- I noticed that my review was contested by ProSoundGear and they claimed it was fake.They asserted I was a competitor. I have an email receipt for the Tascam DP-24SD I purchased from another seller after getting the runaround from ProSoundGear, (I'm not a competitor.) Pro Sound Gear Inc. dba ProSoundGear.com, Pro Audio Wholesale, and Auto Shipping Solutions Inc.has an enjoined default judgment against it for counterfeit marks. Google "Harman International vs Pro Sound Gear" and you can see for yourself. Thank you Trustpilot for providing a platform for consumers to fight online scammers.