PrimestoragegroupReviews of primestoragegroup.com

I just moved into town and needed a space for my boat. I found prime storage and thought the price was right. On the way to the facility an impatient tractor trailer drive destroyed the boat and trailer I was going to store there. When I went to cancel the space and showed them pictures of the wrecked boat, they said sorry your locked into special rate and will have to pay till May. Run away from this place!!

I found them to be dishonest with me and they did not represent ethical values. I believe the new fees and rents for the storage are predatory. They were very aggressive and hostile when pressing me to sign the contract to Prime. Many bad things were written into those contracts and I do not believe Prime is acting in "good faith." No good can come from partnership with the unethical.

Also Under LifeStorage (the building says Life Storage): I placed my Ex's items (clothes, shoes, etc) in this storage facility (he knew) and I paid the first month's rent (62 for rent & 13 for insurance) on March 24. My Ex is currently homeless, on EBT, and looking for employment, so he, unfortunately, did not clear the unit out in time and missed the April and May due dates. I was told that $150 was due on May 24th (covers May 24 - June 23 rent). I received an email on May 26th invoiced for $315 (62 + 62 for rent, 13 + 13 for insurance plus a $115 Old Lien Fee added 5/24 and $50 Lien Processing fee added 5/24). I was not warned of these fees and they surpassed the cost of the unit's rent/insurance by 110%. Shocked, I emailed back 5/27 asking about these fees to see if they could be removed and said the storage unit would be paid in full and cleared out prior to 6/24 (the new month). I received no reply. Again, I emailed 6/8 asking for answers about these exorbitant fees. I received a new invoice on 6/9 stating $365, they added a $25 lock cutting fee (6/8 although they still did not respond to the last email) along with next month's rent and insurance (covers 6/24 - 7/23). I finally received a reply later that day on 6/8 saying they could only remove the $50 Lien Processing Fee and was told that I need to pay $290 within 3 days to have access to the storage unit, since they planned to add an additional $100 in 4 days if that was not paid in full (June 13). This has been a nightmare, I just want to pay the rent and insurance that was used which is only $150 before next month starts on 6/24, and never use this place ever again. I cannot imagine a company willing to charge a homeless person $390 for them to access their items before next month even starts to empty their belonging when only two months' rent and insurance is due equalling $150 in total. This company is gouging poor people in the middle of a pandemic with these hidden fees, ignoring questions when they arise, and making an absurd profit off people's weaknesses.

Maybe there is a reason for so many bad reviews...bad management in Cartersville, GA? Worst experience ever! I was a customer for 10 years. Either they needed my camper space for a new building or they just didn't like Iraqi war veterans or retired police like myself, so they made me vacate my spot for no reason, no discussion and not even a phone call. Probably because I left a negative review in the past for raising the rate 100%. Stay away! There are better places to rent that respect their customers and appreciate loyalty.

I am very disappointed with my most recent experience with this facility today. I've been a customer for a mere 3 months (left a glowing review then) and have just been rewarded with a 54% increase. I am not the only one complaining, I've met multiple people in the halls who have experienced the same thing... some even more then my increase! I initially chose this facility and paid a little more for the convenience as I live across the street. If I knew that my rate would increase this much, I would have never chosen it. I went in to speak with the manager one week ago and now just got word that the rate increase will stand. There are a lot of facilities in this area, I would just urge you to do your homework. On the bright side, the facility is always nice, clean and the personnel are friendly. But, if money is no object... this is your place. Location is 300 Rabbit Hill Rd. Holly Springs, GA 30115. I did get a reply to call them to discuss, but the phone # given was not a good one...been calling for 2 days and it always says "server unreachable." Unfortunately I cannot given less than 1 star as it is not an option!

BEWARE OF PRIME STORAGE Prime Storage has been a terrible experience. I had S&E Mini Storage for 28 years. They were easy to deal with, and ALWAYS responded to complaints and concerns. They also had nice friendly employees, and even a clean rest room. Now it is a disgusting pigsty. Three years ago, Prime Storage bought S&E. With S&E I always paid in advance at the current monthly rate. With Prime Storage I paid for a year in advance and they charged me the following year's proposed, forthcoming rate. If this wasn't illegal, it was certainly unethical. Although they sent a letter stating they had a grievance policy they refused to address my legitimate complaint. The person in charge even started yelling at me over the telephone. Every six months they would send me a letter stating they would need the same proof of insurance. I wouid have to spend my time contacting Travelers to get them to send the same information. I would call Prime and ask them to have the courtesy to contact me upon receipt from Travelers. They said they would but never did. Instead, I would get a letter from Prime saying I needed additional insurance from Prime. Over and over again, every six months I would to go through this. Pitiful customer service! There is NO customer service. They even have their dumpster locked up so customers cannot dispose of anything. Use another storage facility that actually cares about their clients. Tony Raymond 973 Circle Drive

If I could give less than zero stars for this NIGHTMARE I would. I signed up only 4 months ago, was promised "stability" in pricing and was even told by Greg that my rate wouldn't go up in 2020 at all in consideration of the Covid crisis. I received an email yesterday morning saying MY RATE WOULD BE INCREASING FROM $188.50 TO $465.50!! I've heard of 20-40 dollar rate increases at worst, NEVER an increase of HUNDREDS at one time! I think a class action lawsuit is in order. At any rate, I have reported them to NYC 311 for this appalling and criminal TRAVESTY!