Excellent
1,007 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Powerstep® pre-fabricated orthotics are available in a variety of styles with various levels of cushioning and foot support, clinically proven to improve comfort and alleviate pain associated with a variety of foot conditions. Trusted by consumers for over 80 years, Powerstep® continues to expand the product line to offer comfort, support and style with recovery sandals and slippers.
Powerstep (powersteps.com) has 1,007 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 24 reviews with 1 star · Clear filters
customer
Posted
I was very hopeful about these shoes, but they did not fit properly and I had to pay $12 to ship them back, so I did not try another size or style... just too expensive to risk another ship back fee!
davud T.
Posted
This is not a negative review of powersteps insoles they are good. But they use fedex for delivery and fedex did not deliver my order even though they said they did. So unless powerstep offers another choice for shipping than fedex i will no longer by from powerstep online.
customer
Posted
Great customer service abd products.
des H.
Posted
I have no idea how good the product is since I can't seem to get the right size. I am a 4 1/2 womens. I called to ask what size to order, they told me a children's 4. Way too big, so I returned it and they sent me a children's 2, assuring me it was the correct size for "free" (they got their 4 back so it wasn't free) Now I know I am probably a size 3 but can't be bothered ordering from them. Shipping takes way too long and you can't buy in stores. At this point I am just settling for another brand which seems to be fine.
Response from Powerstep· May 3, 2019
Des, We're sorry to hear about your experience. This is not representative of our typical service! We are expediting a pair of size 3 to you. We apologize for the inconvenience. Regards, Jennifer Hoane VP Marketing and Customer Service
James H.
Posted
Within a few months of recreational sports use, the top layer of cushioning above the plastic will give way to holes in the heel area. This will cause great discomfort and you will have to dispose of them. Sadly I bought two pair and it happened to both.
Response from Powerstep· Apr 25, 2019
Hi James, We are sorry to hear about your experience. This does not sound like typical wear for our products. Expected product life is approximately 6-12 months depending on use (activity level, frequency of use, etc). A different Powerstep product might be better for your intended use. We have, however, sent you two replacement pair as a one-time courtesy. Regards, Jennifer Hoane VP Marketing and Customer Service
Dan
Posted
Has nothing to do with the company, the orthotic didn’t help my foot pain. Came highly recommended, but when your forced to wear steel toe boots, and I don’t care what brand you have, when your on concrete all day long, all I want is a little relief. Still looking for the correct orthotic..
Response from Powerstep· Aug 13, 2018
Hi Dan, We're sorry to hear the selected product didn't alleviate the foot pain in your steel toe boots. We'd recommend trying the ErgoShield Anti-Fatigue product for use in your boots. If you'd like to give it a try, please contact our Customer Service department at 888-237-3668 and they can assist with an exchange. Thanks, Jennifer
T.
Posted
I called the company and said I was looking for an orthotic to fit in ladies dress shoes. He told me which pair to buy and assured me it would fit in women’s dress shoes. It absolutely doesn’t. It’s way too wide and my shoes aren’t even heals; my shoes are flats and are fairly wide. I was really disappointed. Now I have to pay shipping to return it.
Jhcsr
Posted
To stiff and uncomfortable
Response from Powerstep· Dec 15, 2017
Thanks for reviewing our product. We do offer a full range of products that vary in their support and cushioning levels. If you'd like to see if another product might work better for your needs, please contact our Customer Service Department at 1-888-237-3668 and they'll be happy to help you with an exchange. Regards, Jennifer Hoane, VP Marketing and Customer Service