Excellent
384 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerBlock, Inc. was founded in 1991 by specialty fitness equipment designers who became friends while designing equipment for several companies including Parabody and Cybex. While searching for specific needs in the fitness industry, they were drawn to the large amounts of dumbbells they would encounter in the specialty fitness stores they visited. There had to be a better way of providing fitness enthusiasts with the performance advantage of hand weights without the space and restrictions of old fashioned racks and dumbbells. It was here the idea for PowerBlock was born. After two years of extensive testing, PowerBlock began sales of the newly coined "selectorized dumbbell". Since then, PowerBlock has continued to be the leader in the fitness industry as we constantly strive to out do ourselves in the pursuit of excellence.
PowerBlock (powerblock.com) has 384 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 10 reviews with 1 star · Clear filters
Jason
Posted
I was supposed to receive my order on 1/8/2016. It is 1/12/2016, and I still do not have the order. I paid a lot of money for shipping and for what? I understand at that point it is UPS' fault, but the entire retail experience is not over until I have my product. You guys need to hold your courier more accountable for these delays to your customers.
T.A.
Posted
Unfortunately I never received my powerblock! The delivery was 4 says late although I had paid extra for 3-5 day delivery. Delivery time was essential because my husband was going to take the PB with him when traveling back home from LA. So now we are without PB and therefore very disappointed. Gladly the return of the money went smoothly.
Response from PowerBlock· Nov 17, 2015
Thank you for taking the time to review our product. We are sorry to hear that you were not satisfied with your recent transaction and we would be more than happy to explore possible solutions with you. After doing some research on our end, we found that your PowerBlocks did not ship because the transaction in question was never accepted. An email was sent to you on November 2nd notifying you of the declined transaction. Based on that information, I cannot explain why the blocks were 4 days late. Also, PowerBlock does not offer expedited shipping services for any of our products and standard delivery time typically falls within 7-10 business days. If there was some information on our website that led you to believe otherwise, we would greatly appreciate it if you could bring it to our attention so that other customers will not be confused or mislead. I am happy to hear that you were satisfied with your refund, but it would be imprudent of us to assume credit for that since we did not have any funds to refund. We are hoping that you can provide us with more information so that we can help prevent other customers from encountering the same issues that you did. Please contact me directly at [email protected] or call us at 800-446-5215 Dan Rathbun PowerBlock Customer Service Manager
