Excellent
103 reviews
Pop MaisonHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pop Maison is listed under Furniture Stores.
Pop Maison (popmaison.com) has 103 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 90 reviews with 5 stars · Clear filters
Caroline W.
Posted
Amazing customer service! They helped me with my request and did so kindly and in a timely manner. Couldn’t recommend this company enough.
Response from Pop Maison· Jun 22, 2026
Thanks, Caroline! 🤍 We totally get it—if I were in your shoes, I’d ask for the same. You shouldn't have to worry about stuff like this. So happy you're loving the table! ✨ April Pop Maison
Kaylee
Posted
Our table and chairs were beautiful and easy to put together. We had an issue with one of the chairs but the customer service was amazing and fixed it right away. We received everything in a couple days although the pieces did ship separate. Highly recommend purchasing from here!
Response from Pop Maison· Jun 19, 2026
“Hi Kaylee! 🤍 So glad you’re loving your table! That’s exactly why we do what we do—making sure every piece finds its perfect home, hassle-free. Thanks for letting us be part of yours!” Best regards, April Pop Maison
Emily
Posted
Great customer service
Response from Pop Maison· Jun 15, 2026
All sorted! Thanks for hanging in there, Emelie. We're big believers that good convos solve everything, so really appreciate you reaching out. Enjoy! 😉 Best regards, April Pop Maison
Marvin B.
Posted
April with Pop Maison is absolutely awesome. Her customer service was impeccable. I wish they had a phone service system, however not a deal breaker. Definitely 5 stars.
Response from Pop Maison· Jun 13, 2026
Thanks Marvin! 🧡 I'm glad we got that refund to you fast so you can grab the perfectchairs for the party. Happy birthday to Mom! 🎂 Best regards, April Pop Maison
Sheina
Posted
Updating my review to 5 stars because, although this process was extremely stressful, confusing, and caused me a lot of anxiety, Pop Maison ultimately did resolve the situation and fully refunded me after over two weeks of back-and-forth communication. At first, I was genuinely concerned that I was being scammed due to the inconsistent communication, confusion regarding FedEx pickup dates, and delays with return labels. It honestly took time to get their attention, and communication only became more consistent after I posted my review. However, after that, their team continued responding, followed through, and honored the refund once everything was resolved. I do appreciate that they ultimately stayed in communication and made things right in the end. I also want to take responsibility on my part. I ordered the couch mainly based on the pictures and did not pay close enough attention to the dimensions and height measurements. The couch ended up being much lower to the ground than expected, which did not work for my household. I highly encourage future buyers to carefully review all dimensions and measurements before ordering to ensure the item fits your needs and to avoid the stress of going through a return process like I did. While the process itself was frustrating, I appreciate that the situation was ultimately resolved professionally and that the fear of being scammed is gone. The company can be trusted( they are legit), and I would purchase from here again in the future.
Response from Pop Maison· Jun 13, 2026
Hi Sheina, honestly? If I were in your shoes, I’d be way more stressed! I hate that made you wait, but I’m so relieved we finally got it solved. Thanks for hanging in there with us! Best regards, April Pop Maison
sandraleestylez
Posted
Punctuality, friendliness, politeness, stress free, kind— Molly was awesome. Her Customer service exceeded 100% If you're looking for furniture that combines elegance, comfort, and durability, Popmaison is worth every penny. Truly the best chairs!
Paula R.
Posted
Awesome product and very professional!!!
Bianca B.
Posted
Great customer service. Friendly & considerate. Cannot wait for my new couch.
