PoolsupplyworldReviews of poolsupplyworld.com

Same as what everyone is writing below. Horrible customer service. Ordered a pool sweep rebuild kit. Got confirmation of order and billed, but no shipment information. Finally after 2 weeks the item arrived, but was wrong kit. Tried contacting them to return. Phone message says "due to high call volume..." and then hangs up! Online Chat doesn't work. Finally called early morning and waited for 55 minutes until I finally spoke with someone who said he'd have the returns department contact me. Got an email confirming in 5-7 business days someone would give me RMA code to return item. It's been 11 days and no contact. I've sent 4 emails requesting someone contact me and nothing! DO NOT ORDER FROM THIS COMPANY!

Ordered over a month ago. Cant get ahold of anyone. They dont respond to emails. Finally got to talk to someone to cancel my order. Said it would talk 5-7 days to hear from warehouse and guess what? Nothing! Dont order from this company! Ever!

ordered pool pump kit ord.#pswsf-00062657 received and box was broken sent massage and pictures tried to call got email back that were looking in to it 4 weeks later they stop emailing me and wood not answer the phone wood not send me a return # or refund my money so from i will not buy anything from them again

After 3 weeks without any update of my order, after 3 emails left without reply, I spent 55 minutes to get someone on the phone and ask for a refund. 10 days later, no answers to my emails, impossible to reach them on the phone. The worst service ever

Pretty much the same as every other review. I tried to cancel and order. They wouldn't return emails or phone calls. They will leave you on hold indefinitely so don't bother calling. Awful company.

Really, you take 2,000 out of my account and I have to call you to find out why my item is no longer on your website!!!!!!!!!!!! Been waiting for 4 hours a day to only hear when I ask about a refund...."sorry, I can't hear you".... our computers are down or Oh Im sorry can't hear you, you will have to call back....SCAM SCAM beware they take your money before they ship they have had our 2000 for 8 business days and can't get a hold of anyone........Ill let you know if we ever resolve this.....bank has been notified and I will be calling our Attorney General.....

They charged my credit card $150 and never delivered the granulated chlorine. Rip offs do not buy from them. Emailed and emailed and no response. Looks like they are not able to operate due to Corona. Chat is not working on their website. Beware of these scammers

Ordering was easy and the shipment arrived on time but thats where it ends. after several hours of building the pool, it was time to put the liner in, turns out it was not the liner I had ordered, it was close except it has this ugly gold fake tile print all around it that I hate. Well I installed anyway because I have been waiting weeks for this pool and have been spending all day building it to this point. Well the liner went in, left it to fill overnight. Woke up to finish it off by putting the top caps on the corners... Wrong top caps, wont fit at all leaving bare metal brackets visible. The "customer service" The first week I tried calling their phone system abruptly ended the call saying that no one would answer due to COVID. maybe... but they can easily set it up for employees to answer the phone at home during COVID . Besides, they were able to ship it out and I can assure you packing 400lb pallet is more than a one person job. Ive emailed, with no response. Called a few weeks later, after being caller #9 every single time I call, I finally got through to a human. She seemed to understand the problem and had me send pictures to an RMA request email address that she sent me, I did so right away and ensured she got them before hanging up. I was told someone would reply ASAP and get this taken care of. That was May 29th, It is now Jun 19th and I still have not heard again and am back on the phone as caller #9. Probably to get reassured that it will be taken care of and end up with a half built pool with an ugly liner. I think for spending $2000 they would take care of the customers a bit better. Do not recommend, terrible customer service.