Average
109 reviews
Pool Supply DeliveryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pool Supply Delivery is part of a group of award winning Discount Swimming Pool Supply websites.PoolSupplyDelivery.com is a division of a large family owned 40 yr old Swimming Pool Supply Corporation; consisting of chain of retail stores, pool service, repair, remodeling and all things swimming pools.
Pool Supply Delivery (poolsupplydelivery.com) has 109 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 27 reviews with 1 star · Clear filters
Alonzo C.
Posted
It’s been over two weeks and I still have not received a tracking number. I called and they said they will look it up and call me back. I still have not received a call back on this third day of waiting for a call back.
Lisa
Posted
Have not received the products I purchased.
Response from Pool Supply Delivery· Dec 18, 2020
Lisa, I truly apologize for the delay. I believe in being 100% transparent and honest. I looked into your order since you provided your order number (thank you for that!). I see you ordered the item on the afternoon of November 30th and it was shipped within 24 hours and tracking details were sent on December 1st, early afternoon. You are 100% right - there is NO reason for your order to take that long. We shipped within 24 hours and the sad thing is that the product shipped from a warehouse just 3 states away from you as far as I can see. We are use to shipping at the most (FL to CA) take 5 business days. I'm going to be honest and I don't want this to sound like an excuse as it's not - just the truth. USPS is having a MAJOR problem right now due to Holidays + COVID-19 + combo of the two among other issues. We have experienced multiple delays like this as well as it's made National news all over the USA. I just did a Google search for "USPS Shipping Delays", "USPS Delays" - if you Google yourself you will see what I'm talking about - here are 2 links which I found real quick: http://bit.ly/uspsdelay1 & http://bit.ly/uspsdelay2 . With that all said, I'm not going to just blame USPS and go about my day. Fact is, you bought from us and we will stand by and do EVERYTHING in our power to make it right for you or take care of you in the best way possible. I personally will contact USPS as well as our rep (we do a TON of business with USPS) - I will find a solution for you, even if I have to overnight you a bottle of what you purchased to hold you over (using FedEx) - I would do that for you - for obviously no cost to you. Let me work on this first thing tomorrow and I will reach out to you personally and give you a few options. I look forward to talking with you tomorrow!
michael S.
Posted
My blower came delivered with the packing damaged and Styrofoam in the blower and in the motor -- not good
