PooLinReviews of poolinstore.com

I was facing issues with understanding my Poolin machine as i am new to embroidery 🪡 However, Kai has been a great help! He walked me through everything i needed to make my Poolin machine work just fine!

We do not usually write reviews but in this case we feel that it is very necessary to write one. We purchased a BAI Mirror 1501 in May of last year 2025. After researching different companies for several months we choose to purchase the Bai Mirror 1501 embroidery machine. It is something new for us to make this large of a purchase with a company outside of Canada. My bank manager requested information that would be needed to make the abroad transaction. We were dealing with Amy Wang of the a BAI purchasing group. She was able to reassure us that everything would go smoothly once her Bank manager had the legal information to transfer the funds. Amy said that once the transaction was approved at her banking institution that the BAI Mirror would be delivered with in 2 weeks of purchase. It was only 8 days and everything went off with out a hitch. Once everything was done Amy set us up with Leo an engineer for the BAI embroidery machine. Leo has been a God send. He has help us out from the first time that I set up the machine and hit the embroidery button. This is our first commercial machine so there is alway a learning curve. But with the help of Leo knock on wood that the machine has not had many major issues. I would highly recommend purchasing a BAI Embroidery machine. My wife and I have a small home business. We started this as a hobby and now it is almost a full time business. The Customer Service is the best I have every had the pleasure of dealing with. Thank for your time and I hope you enjoy your BAI Embroidery machine. Steven and Greta

Kai and the whole team is great! The Facebook group is helpful, but takes a bit to get a response. Best chance is to email or message someone from their team. Kai asked for pictures and videos and sent me videos and pictures back to find the solution. After fixing our suspected issue, I had to redo my tension so we did a few tension tests. Overall, I am enjoying the Poolin embroidery machine and the team!

Excelente producto y facil de usar

After so much research, I decided to buy the Poolin EOX 15 needle machine. This is my first multineedle and I was a bit nervous. From the beginning I have to say that this has been a great experience. Ordering was easy. Communication with customer service is excellent. I received my machine in 1 week from ordering and the process was smooth. Assembling the stand was something I did by myself and found it extremely easy. There are videos that you can follow on YouTube which were very helpful. Once I got the machine started from there on it has been nothing but exciting every time I stitch something. The quality of the work is amazing and I am excited to keep working on new things. If I’m stuck on something, I’ll send a message and Leo helps me out right away. I am already thinking on adding a second machine as soon as I possibly can! If you are thinking of buying an multi-needle machine and you are new at this, this one is a great one.

Wow! This company's support is amazing! I had just purchased my machine and kept getting an error message before I could even start embroidering. I put a message on the Facebook user group, and was immediately put in contact with an outstanding member of the company (Kai) who was able to work with me over the course of a couple days to troubleshoot the problem. He was able to send me videos for next steps, look at photos I took and give me feedback for how to continue addressing the problem, etc. I was blown away! I specifically picked this machine because I heard it had good customer support and I figured that would probably be what I needed. WOW-- the reviews are right! Poolin's customer support network is responsive, knowledgeable and friendly. A couple weeks after the issue was resolved, Kai reached out to me again to check that everything was still working and see if I needed any additional help. I cannot recommend Poolin (and Kai's support) enough!!!

⭐⭐⭐⭐⭐ I absolutely love my Poolin embroidery machine! My shopping experience with Poolin.store was smooth from start to finish, and the customer service has been exceptional. Kevin Xu has been amazing throughout the entire process. Whenever I had questions or needed help, he responded quickly, was patient, and made sure my issues were resolved. Knowing that Poolin provides free technical support has given me confidence as I continue learning embroidery. As someone who is growing my embroidery business, having a company that truly stands behind its products means everything. The machine has been a great investment, and the support team has made the learning process much easier. I highly recommend Poolin to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu, and the entire Poolin team, for your dedication and support. You have earned my five-star rating!

I have had nothing but great customer service and assistance from Kevin. I purchased my machine in April 2025 and have used it for hobby. I have really only had 1 issue and Kevin helped me pretty quick. It is definitely a learning curve.