Excellent
35 reviews
Plunge CraftersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Plunge Crafters is the go-to source for DIY cold plunge equipment — from powerful water pumps, ozone generators, and chillers to insulated stock tank covers and complete build kits. We help everyday people build professional-grade cold plunge setups at a fraction of the cost, with 1–2 business day shipping from Texas and expert support every step of the way.
Plunge Crafters (plungecrafters.com) has 35 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 31 reviews with 5 stars · Clear filters
NATHAN H.
Posted
Super fast and efficient customer service. USPS delivered my package, but it never showed up. I reached out to Plunge Crafters' support, and within 30 minutes, they had me covered for a replacement!
Christopher
Posted
Customer service is on point. Wasn't quite sure how to navigate everything being new to this type of thing. They made the process super easy every step of the way. Great product. High quality. And definitely worth the investment. Damn glad I found them 😊
william S.
Posted
I had a problem with my pump, a few videos and 2 emails later we diagnosed the problem and a new pump was on the way. A fantastically quick customer service experience. Freya is back in action and keeping me chillled and inflammation free!
Warren H.
Posted
Nathan and the team at Plunge Crafters have been awesome to work with. The customer support was way better than I expected, and you can tell they actually care about helping people get set up the right way. The quality of the products has been excellent too. The Cold Plunge Chiller Pro handles the Texas heat easily, the setup was simple, and everything feels well thought out. I did a ton of research before buying, and I’m really glad I found these guys. Plunge Crafters is 100% legit.
TRACY G.
Posted
Updated review: Nathan was EXTREMELY responsive to correct and resolve the situation. He and I actually had the opportunity to try to work together to resolve an issue many cold plunge owners may have and aren’t aware of, the tubing and fitting size of their cold pod. Apparently, ozone kits are for 3/4” tubing and fittings, while my cold pod has 1/2” tubing and fittings. Nathan informed me they, as well as everyone else in the industry, is aware of this challenge and have tried to come up with a solution. Being in the water treatment business for almost a decade, ozone is a fantastic, simple and low maintenance solution. Despite putting our heads together and coming up with various possibilities, we weren’t able to come up with an effective solution at this time. I hope, pray and trust Nathan and Kristin will come up with a solution for this predicament. I WILL certainly be their first customer for this ozone kit. Thank you again Nathan and Kristin for your follow up, customer service and willingness to correct the initial issue. It CERTAINLY did not go unnoticed. Original review: Purchased the ozone kit to add to our existing cold pod and filter. It does not come with the 3/4” ID (inner diameter) tubing. That would be fine if I could find this size tubing with the length of 1 feet. But instead Home Depot, Lowe’s, etc. sell it in 50 - 100 feet at $28+. Would be EXTREMELY beneficial to include (1) foot of the tubing and charge an extra $5. I see y’all have it included in the $300+ whole kit, but we don’t need all that.
Response from Plunge Crafters· Jun 2, 2026
Tracy, we appreciate the feedback and completely understand the frustration of running into an unexpected snag. However, we do want to clarify for anyone reading this: the ozone kit is not designed to include 3/4" flex spa hose, as every customer's setup is different in terms of hose length and routing. We actually do sell 3/4" flex spa PVC hose in short sections (4", 10ft and 12 ft.) right on our website at a reasonable price, specifically so customers don't have to buy 50+ feet from a home improvement store. We also want to acknowledge that your situation turned out to be more complex than a simple tubing fix. Because your existing setup used 1/2" plumbing throughout, we worked with you extensively to find a compatible solution. While we weren't able to land on one that fit your specific configuration, we're processing a full return for you and waiving the return shipping fee completely. We're a small, Texas-based team and we genuinely care about every customer's experience. We're sorry this one didn't go more smoothly, and we hope you'll give us another shot down the road. Thanks, Nathan Owner/Founder Plunge Crafters
Todd P.
Posted
Fast service, great products.
Cole S.
Posted
Top quality customer service. They made sure all of my cold plunge questions were answered, so I was confident when making my purchase. Once I received my tub and chiller, it was easy to set up and they were quick to answer the one question that came up.
Mark F.
Posted
I've had two of your insulated cold plunge covers. I started with a 100gal tank cover and now have 1 for my 150 gal tank. Northern AZ winters and Summers and still holding up great 2 years later.
