Average
707 reviews
PigeonlyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 115 reviews with 1 star · Clear filters
John
Posted
You have. Charged me twice for 39.99 or watevr and i have switched to the free account on 6/3/2022. And 8 was charged twice after that fk you guys. Now three times u guys are charging me a gain
Response from Pigeonly· Jun 13, 2022
Hello John, Thank you for bringing this to our attention. We will do investigation, and it will be taken care of. If you were incorrectly charged, rest assured it will be refunded. Thank you for your patience.
Herb Willi K.
Posted
Obwohl ich pigeon.ly gemeldet hatte das zuviele Abbuchungen vor genommen wurden. BUCHT die Firma weiterhin ab. Hab gerade mit der Bank telefoniert und meine Kreditkarte sperren lassen. Anders lässt es sich nicht in den Griff zu bekommen. Pigeon.ly preist sich an günstiger und besser zu sein?. Herbert Kuckartz
Response from Pigeonly· Sep 6, 2022
Hi Herbert, Thank you so much for taking the time to leave us a review. Unfortunately, we don't have a translator as of the moment. We would like to get in contact with you so we can help you with your concern.
customer
Posted
I was under the impression this was free…
Response from Pigeonly· Jun 9, 2022
Hello Emma, Thank you for reaching out. If you have any concern or if you need assistance, feel free to call us at 1800.323.9895 from 6 am to 6 pm pacific time Monday-Friday. Thank you and keep safe!
Rita R.
Posted
I was charged twice by pigeonly. Once on May 27th for $34.99, and then again on June 1st for $34.99, the actual date that I should have been charged is July 22nd. I've called twice regarding this matter and have not got anything resolved have not got my money refunded.
Response from Pigeonly· Jun 8, 2022
Hello Rita, thank you for bringing this to our attention. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Please feel free to contact us at 1-800-323-9895, so we may assist you.
Carla G.
Posted
First I was happy To have found a service like that which I could use even from Europe. But after a while they started to debit 5 memebership fees in two weeks. They told me they would refund me after I contacted costumer support when it happens the first 2 times m. They said they would refund me the money instead they took more money from my bank account!!! I read so many bad reviews and I’m really sad that this seems to be a scam and innocent customers that want to keep in touch with their loved ones are defrauded. So I do not recommend using their services. I want my money back!!!!!!
Response from Pigeonly· Jun 8, 2022
Hello Carla, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience. Please know that we are doing some investigation regarding this issue. Rest assured it will be taken care of and if those are incorrect fees, it will be refunded. Thank you! We appreciate your patience.
customer
Posted
Y’all keep taking out money out my account it’s been multiple times almost every other day
Response from Pigeonly· Jun 8, 2022
Hello Sandra, Thank you for bringing your concern to our attention. Please feel free to call us on 1800.323.9895 so we can discuss details and be able to rectify the issue as soon as possible, We are open from Monday-Friday 6 am -6 pm pacific time. Thank you and keep safe!
Lana V.
Posted
I paid $35 for them to send out a letter I could have easily sent myself for what 50¢.....My fault for not reading the fine print..I understand they have to pay a fee for the phone. I assumed that was probably part of the $35. I was wrong..I have asked over and over what it includes with no answer...I just feel like it is a scam...If anyone has any positive input, I would greatly appreciate it...
Response from Pigeonly· Jun 8, 2022
Hi Lana, we appreciate you bring this to our attention. Sorry for the confusion. The $34.99 is a bundle package which includes 6 services and this is good for 3 months subscription. You can use the phone service, unlimited photos, letters , postcards, greeting cards and web articles. Now, for the phones, we gave you the best rate number, however, minutes is not included. It requires $25 to be added on the phone provider like if the jail is using GTL, Securus, IC Sol. etc. We will be more than glad to assist you. If you have questions, feel free to call us on 1800.323.9895 from 6 am to 6pm pacific time. Monday - Friday. Thank you and keep safe!
customer
Posted
This website sucks it does not tell you you can only send one letter a month and then it takes 4 days for them to even process it and then another 5 days for them to get to the jail sucks sucks sucks,
Response from Pigeonly· Jun 8, 2022
Hello Brittany, we are sorry to hear you are not happy with our service. We can help you with this issue, or we might have a different plan that might better fit your needs. Please feel free to contact us at 1-800-323-9895. We are open Monday to Friday from 6am-6pm, ready to assist you. Have a great day.
