Pier 1 ImportsReviews of pier1.com

I purchased air freshener 3 weeks ago. It has moved farther away from where it originally shipped. It has been at the same location for the last 8 days. 1,700 miles from my house! They said not to call them back until another week went by. I have called 3 times & they keep telling me it will be here any time. Its kind of hilarious since its just sitting somewhere day after day after day.

I ordered an item online on November 26. Item sat in the status of “not yet shipped” for two weeks. I emailed customer service twice and received no response. I finally left feedback on Facebook which prompted customer service to finally respond. They are claiming the item is out of stock and they have no idea when it will be back. It would have been nice to hear this 3 WEEKS ago when I ordered it as it was a Christmas gift. If I hadn’t complained, I guess they just would have kept my money. Very shady. Horrible customer service. Don’t fall for it like I did.

Ordered an item and when it wasn't shipped after over a week I wrote an email to their customer support, no response. Approximately 10 days later I took it upon myself to call in order to initiate a cancellation. This is the single worst customer service call I have ever experienced in my life. The guy was extremely rude and said because of the speed at which orders are processed and shipped I would have had to cancel it 15 minutes after the order was made. He continually interrupted me, scolded me for interrupting him, and told me I was wrong. Never in my life have I spoken to a representative that was so hostile. After insulting me, he decided to inform me that I would have to wait to receive the order and process it as a refund. This would be fine but I really don’t think this order will ever be sent to me.

I've been a Pier 1 customer for over 25 years. I loved shopping at my local store and even when I'd travel, I'd like to peek into a Pier 1 to see what beautiful goodies they had. My home is full of Pier 1 stuff and I've spent tons of money with them over the years. Now that the their stores are closed, I decided to order some Christmas stuff on-line. I usually avoid sites where I have to pay shipping fees, but I felt the items I've purchased in person over the years, have been nice quality items, so I decided to give them a try on-line. I can't begin to describe what I was sent and the fake quality that it was. I also ordered a wreath which was canceled for some reason, but thank God they are issuing a refund. When I tried to return the pictures I ordered because they weren't the right color and because the graphic looked faded, the svc rep got very rude, overtalked me and told me they'd have to charge me a return shipping fee. I had already paid $15 to have it shipped and now they wanted to charge me another $7 to return it. I'm pretty financially stable and the total $22 would not have crippled me, but I just didn't like how the svc rep handled me and refused to waive the fee even though my reason for return was one of the 3 reasons why they would waive a fee. The online experience with the nasty rep put a bad, bad taste in my mouth so I won't ever shop with them again. Other retailers have friendlier policies and are worth my time and money to deal with. But sorry Pier 1, you lost a good paying, long time-loyal customer because your products are now shoddy and your reps are super rude!!

I’ve always liked Pier 1 and their quality. So in the beginning of November I thought I’d order a couple of items.its 6 weeks later and 2 out of 4 have never shown up and now I am requesting refunds. If you actually want to receive your items, don’t ship at Pier 1 online.

This WAS my favorite store until they were bought out by the same people who own Dress Barn!! It's not even close to the same store!! So disappointed in the new products and the prices. The real Pier 1 had the BEST sales. Half the inventory is out of stock. This was my favorite store for gifts and for my own house. Their furniture WAS to die for!! They shouldn't have been allowed to keep the name because it's just not the same place anymore. I know it's just a store but it's a real bummer what's happened to it :(

The worst online company to order from . I ordered a chair I was sent a ups tracking number. I tried tracking the package for 10 days. I kept getting the same response “ getting ready to ship “ my credit card was charged right away for the chair. After 10 days i attempted to reach Pier 1 customer service line. I would be on hold for ever. Right when it sounded like your going get connected it would disconnect. So frustrating. After about 12 days of not being able to speak to anyone, I went on pier 1 website to find out the chair was on back ordered. I continued to call customer service finally got to speak to a representative. He canceled the order and said I should see a refund with in 5 to 6 business days. He also said I would get a cancellation confirmation in my email. I never received a confirmation in my email, or a refund. I called back two days later finally got through to an other representative had to go through the whole story with him he went on and on how sorry he was but it will be canceled for sure by him and he will send me a cancellation confirmation, and refund. Till this day still never received a refund or cancellation notice in my email. I finally had to get my bank involved in it as fraud, and put in a dispute claim. I’m sure I’ll never see my $175 again. Pier one is not the company that it used to be. Don’t believe that their online service is just as good as shopping in the store now I can see why they went bankrupt. The representatives in customer service are absolutely unprofessional and stupid. With more people shopping online than ever due to the pandemic, you would think that they would step up the customer service to stay in business at least online. This has been the most frustrating experience I have had with an online company.

Don't buy there candles they took the Pier 1 name and put junk in place of it, no difference then a dime store candle with a high price. Will never shop Pier 1 again!