Pier 1 ImportsReviews of pier1.com

Do not buy from this company. Not what it used to be. They will not refund your money if after you place an order, they figure out they can’t ship the product “due to COVID 19”. This is April 2022. The only option they give me is to pick another product of similar value. No where it said the product was going to be delayed or was out of stock when ordered. Terrible. Do not fall for this declining company. I hope they go bankrupt.

Learned the hard way that Pier 1 online will do ANYTHING to SCAM you, and after being a loyal customer for so many years. I ordered a KITCHEN ISLAND for over $600 that you assemble. I was not afraid of assembly to achieve what the photo showed supposedly would be the outcome. YET there was no way I would achieve what the photo showed because there were SO MANY problems up to only step 4 of 12 steps---metal cam bolts that were too big to go through holes, holes totally misaligned, wood dowels that either disappeared in the hole, or too big to attach pieces, or stick out so far, that they poke through the other side, which would show. A piece that totally falls off as you approach next step. All this occurred by step 4 of 12 steps and was when I realized that I was GROSSLY MISLEAD with a very inferior product. I definitely could NOT achieve what the photo showed with such an inferior, China-made piece. Did I get a refund?? NOPE. It was one fake run-around after another. 1) 20% off. NO I do not want 20% off of what is one problem after another after only 4 of 12 steps! 2) Store credit--NO, I do not want anything else from Pier 1 online to add up to over $600. I deserve a REFUND for this piece of junk. 3) Receive another one--NO WAY do I want another INFERIOR assembly that will NOT achieve what the photo shows. Finally, they send a USPS label, meaning to package heavy pieces (in a non-existent cardboard box that had to be torn apart in the first place to get to all the pieces) and take over ONE HUNDRED POUNDS to the post office????? I am 5' 3" and weigh 115 lbs. There is NO WAY I can get that to the PO. SO DISAPPOINTED IN PIER 1. VERY disappointed to be scammed and treated like this. Have reported this to the BBB and will next sue if I don't get my money back.

Do not order from Pier 1 Imports on-line! They take your money, but don’t send you what you have ordered! They refused to credit my credit card and I had to dispute the charge with my credit card company. When I did that, Pier 1 called me and said they would credit my credit card if I cancelled the dispute and send me a gift for my inconvenience. That never happened. Still waiting ….. You also can’t call and talk to anyone. You have to contact them online and they say they will contact you in 24-48 hours. I’m beginning to think this company is totally a scam.

I ordered from Pier 1 and my order was confirmed. My credit card was charged. After several weeks I checked and the order still wasn't shipped so I reached out to customer service. They informed me that they did not have any more items in stock and it would not be fulfilled. They asked me to please accept store credit. I told them that I did not want store credit, I wanted my card refunded as the item was never shipped. They said they were going to escalate my case and would get back to me in 48 hours. I've never had a business insist on keeping my money for something I never got!

I wish I had read these reviews before ordering from Pier 1. Same as most, I loved their store, but the online experience has been a huge disappointment. I placed an order about a month ago and my orders status is still showing as “confirmed”. Contacted Pier 1 via email and was told that due to COVID my order will take longer to process and mail. I order from many different online companies and NONE have been this slow in processing and shipping. I think I just donated $50 to Pier 1. Never again will I order from Pier 1. Fool me once, same on you!

I have had nothing but problems with Pier 1. It used to be my favorite store. The first furniture piece I ordered was damaged. They did give me a refund after 2 weeks of going back and forth. The second item was incorrectly described on the website, basically false advertising. The 3rd item was never shipped. Every time I call they say 2 weeks. So disappointed. They should be reported to the Better Business Bureau.

I am incredibly disappointed in this online option with Pier I Imports. I have shopped for many years at their brick and mortar stores but, sadly, I will never shop here. I purchased a canvas print, that I believe was wrongly advertised and when I returned I was given 1.5 times the purchase minus my shipping expenses. I see now why they do this as their products have at least doubled in moving to online and even their products have gone down. I am still in the midst of getting my money returned to my credit card, but after several chats and speaking with a real CS rep, I have now been referred to someone 'higher up'. It remains to be seem whether I will actually hear from them as this has been promised before. So frustrating for the consumer.

I concur with all the other comments submitted here about poor customer service. I, too, love(d) Pier1 and was sorry to see them go. One of my favorite stores. The same things reported on this website happened to me. Last week, I inquired about a rug I purchased online in December 2021. The multiple email replies from Pier 1 customer service started stressing me out because the “person” I was communicating with kept trying to do everything but refund me for the rug, that was clearly not coming. They kept escalating “the case”. I told them to cancel my order and refund me as I was done with this silliness. I even asked “Frank,” one of the customer service “people,” if he was a real person and “he” replied, “yes m’am!” but my husband, who works in the AI business, told me that Frank is definitely not a person. I was actually communicating with an artificially intelligent software designed to make customers think we are talking to kind, compassionate people. And their real customer service people are sassy. I just want my refund. I cannot use Pier1 again. Just know you WILL NOT get your money back if you need to return a defective item or cancel an order that is not coming. Pier1 needs to say on their website, “ALL sales are final. No refunds, no cancellations. Your money us ours.”