PicturesOnGold.comReviews of picturesongold.com

Yesterday I got a full refund. I purchased with Affirm financing. They deemed the jewelry unsatisfactory not what was advertised, not what was purchased.. It’s fake, picture qualities is horrible, gave them two months to fix it and they played Email games. I actually asked ChatGPT where I should purchase a particular pendant and it said pictures on gold. Afterwards I sent pictures into ChatGPT. It advised the jewelry was unsatisfactory, fake and it apologized. It said in the future, my AI will look into what public opinion is. It did it based on what I was looking for. Beware, do your research on this company. I hope this lets me fill pictures. You will be be speechless at this quality. I have full pictures on other platforms like Yelp and Google. Go check it out.

I have sent proof that the solid 14K gold locket I bought is not solid 14K gold. We have been communicating, but nothing as been resolved. The jewelers I took it to verified the only part of the locket that is stamped 14K gold is the bail. DON'T buy from this company. I did receive a reply from Pictures On Gold and am not satisfied with their recommendation to send the locket to them for their inspection. Once I no longer have the locket in my possession I believe I will never hear from them again. I believe my documents and pictures are proof enough that I was sold a gold plated locket, not the 14K solid gold locket I paid for. I have asked for what I had ordered or a full refund, at which time I will send them the gold plated locket. I do not believe my request is unreasonable. I do not trust this company.

I am beyond frustrated. The exact same thing described in multiple one-star reviews happened to me. I placed an order and was told it had shipped. Then suddenly, the package was marked as "lost." After that, I was left without the product and without a proper resolution. At this point, this doesn't feel like a one-time issue--it feels like a pattern. Customers are charged, orders are marked as shipped, and then somehow the package ends up "lost," leaving the customer with nothing. They file a claim with their shipping company and wait to be paid by them. This experience has been unacceptable, and I strongly urge others to think twice before ordering. I will be filing formal complaints with the Better Business Bureau and the Attorney General so this situation can be properly investigated. Update: I have serious concerns with your response: 1. Have you read your reviews? Most of them are one star across multiple platforms, and they describe the exact same issue I experienced—orders marked as shipped, followed by “shipping problems,” leaving customers without the product and without a refund. It is very difficult to believe these are isolated incidents when the same pattern continues to occur. 2. Why am I expected to wait for your shipping issue to be resolved before I can receive a refund? This is not an issue I caused. From my perspective, my money is being held while I have nothing in return. This is unacceptable. 3. The item I ordered was intended as an Easter gift. Your website advertised delivery by Easter, which did not happen. We are now well past that date, and I no longer need the product. I requested a refund because I never received my order, which is entirely reasonable. At this point, I am not interested in a replacement item. I am requesting a full refund for a product I did not receive. Please be advised that I have already initiated a dispute with my financial institution and have filed a formal complaint with the Better Business Bureau. I am also prepared to escalate this matter further with the Office of the Attorney General if necessary. If I do not receive confirmation that my refund has been processed within 5 business days, I will continue pursuing all available remedies. I expect this matter to be resolved promptly.

Second update - Worse than ever I received the replacement locket and chain today, 4/10/26 and I kid you not, it’s worse than the initial product. I am so disappointed as these replacement items present even more significant quality issues than the original order, further compounding my distress during an already difficult time. The locket exhibits a toxic prominent black stain. More concerning is that this substance is transferable, leaving a residue on my finger upon handling. I have asked for a refund but they keep giving the usual Ai response that they can’t. So not only am I going to go live with this scam company, I would be suing them to court. Am so disappointed as I needed a memorial locket for my loved one. Please guys, stay away from this company. Big scam and inconsistencies in communication. I should have read reviews before purchasing. The locket was not only dirty but also the chain was the wrong size. After a month of emailing back and forth with different lies on my product which were wrong items and the locket dirty, i have given up on them and reporting the case to my bank as a scam company. They are a big scam please beware

All consumers please be aware, this company is a SCAM! I ordered a solid gold medallion for my son and they sent a fake piece. They offer no returns and do not stand behind their products. Do not order from them!!

I paid for and placed an order for a Personalized Religious Medal. When the package arrived, there was nothing in it! The packing slip says “Shipping by USPS: First Class Mail” but the shipper was actually Amazon. When we called we were told they would “look into it” and then when we followed up (they didn’t get back to us. We had to follow up) we were told the “claim was denied”. We paid for the medal and received an EMPTY PACKAGE! Really? Did they think we were trying to scam them for a PERSONALIZED religious medal so we could have two of them?? THEY messed up and it should have been a simple fix. We’ve called multiple times trying to speak to a supervisor to no avail. We are reporting them to the BBB. If I’d looked at some of the other reviews first, I never would have placed the order. Beware! Call it a scam, call it theft or simply bad business. Whatever you call it, order at your own risk.

Never got my order. Keep getting the runaround or no response at all. Has been many months trying to resolve this. I lost money and my kid never got his Christmas gift.

What they advertise is NOT what you get. This company (also goes by AliviaDanny) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much. Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them to replace my first locket and the after I bought the second one (the replacement they "fixed") it looked just as bad- they kept saying oh send it back and we'll fix it- but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that make sense but when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped. so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!