SUBURB OF C.
Posted
Call before you order online.
Sold me 2 kelberi bass online they did not have. Sad part is the kelberi bass is really hard to come by so I ordered 2, after preparing tank. Refund is processing.
Average
884 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 224 reviews with 1 star · Clear filters
SUBURB OF C.
Posted
Sold me 2 kelberi bass online they did not have. Sad part is the kelberi bass is really hard to come by so I ordered 2, after preparing tank. Refund is processing.
Anthony A.
Posted
No ordering again
lynda R.
Posted
I placed an order for black worms in December. I repeatedly tried to speak with a live person, no answer, the message tells you to email. I got responses back saying they were on backorder, I asked for someone to call me, no response. I asked for full refund, no response. This is a horrible way to do business! I just want my $ back
David T.
Posted
Been waiting for my stones for 4 months now and after countless back and forth messages the team still can’t get my orders fulfilled currently. Already got screwed over on a project after not receiving the correct plants. Never doing business with again.
carter S.
Posted
Fish were super skinny Fish all had ich I lost one bass due to the ick Lost my arowana due to it being sick and have a messed up tail Lost both my red tail catfish All my fish were starved and didn't make it a week will never order again really pissed spent 360 dollars for nothing
Response from Pet Zone Tropical Fish· Mar 29, 2026
Hi Carter, we’re sorry to hear about your experience. For illness or arrival-condition concerns, our policy requires clear documentation and full order details submitted in a timely manner upon arrival so our team can review appropriately. Please reach out with your order number, shipping method, photos, and details of the issues observed so we can follow up promptly. As noted in our DOA policy, USPS shipments are not covered under the live arrival guarantee.
Brandon S.
Posted
This store is complete garbage, DO NOT buy from them. Their ownership and employees are trash. They will not ship items paid for online, you can not get in touch with anyone, and they do not return emails. A complete fraud and dishonest business.
Response from Pet Zone Tropical Fish· Mar 29, 2026
Hi Brandon, we’re sorry to hear you feel this way. We take these concerns seriously and would like the chance to review the order details directly. Please reach out with your full order information so our team can investigate what happened and follow up promptly.
Joel M.
Posted
My pleco arrived died and so did my kuil loach i will never order from you guys again
Response from Pet Zone Tropical Fish· Mar 29, 2026
Hi Joel, we’re sorry to hear your pleco and kuhli loach did not arrive well. Please send us your full order number, shipping method, and clear photos/documentation from arrival so our team can review promptly. As noted in our DOA policy, USPS shipments are not covered, and all live arrival concerns must be documented and reported in a timely manner upon arrival.
sherry R.
Posted
Lack of communication through order processing. They only emailed me once for weather delay. They haven't reached out since to let me know anything
Response from Pet Zone Tropical Fish· Mar 29, 2026
Hi Sherry, we apologize for the lack of updates and understand how frustrating that is, especially after a delay notice. Please reach out with your full order information so our team can review everything and follow up promptly with the details.