Average
884 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 224 reviews with 1 star · Clear filters
evelyn P.
Posted
I never received my order.
Response from Pet Zone Tropical Fish· Jun 19, 2023
Hi! Send our team your order details and contact and we can check and get in touch asap. [email protected] or call us at 866-MY-FISHY.
Jithin C.
Posted
The product displayed red oranda, but I received Orange, which I already had. Spend 28 dollars for the product, but what I got was not what I wanted.For future, have a note or something in a visible space, so customers know it will be random fish they will get.
Response from Pet Zone Tropical Fish· Jan 6, 2023
Hi! The orandas are selected by random, hence they are labeled as assorted. the photo is just an illustration, it doesn't necessarily mean you will receive that "exact" fish, otherwise we'd need to clone thousands of the same fish.
Purrsia
Posted
I received 7 dead fish. The owner of the company or whomever I spoke with #1 key with Customer Service key told me they contacted me via text to change the way I shipped my order. They did NOT. I asked him to resend the text while I was ON the phone with him which he said he did, I still did NOT get the text that he said he sent. They gave me 1/2 credit to THEIR store. I spoke with a guy named Steven early on to tell him about the dead fish and he made it clear that it was MY fault. They did NOT pack the fish properly even tho they were going USPS across the country, Too bad no place for pictures here. Really bad experience. Would NOT recommend this company . They should NEVER have shipped these fish to me. These fish suffered!!!!!!
Response from Pet Zone Tropical Fish· Dec 7, 2022
Hi there, Purrsia! We are sorry to hear about your DOAs. I am one of the owners here and I do not personally take any of the calls but am more than happy to speak with our teammates and see what may have went wrong. Do take note, we only guarantee live arrival if FedEx is used, this is part of the disclaimer that needs to be agreed to at checkout before the order can be proceeded with. USPS can take anywhere from 2-4 business days and though our team packs as well as they can, there can be varying factors when the post office delivers livestock. Our fish are always packed accordingly per weather and we always use insulation in our packages but extreme weather can cause heatpacks and/or insulation to not properly work. If you can shoot over your name and order into to our team, we can take a look and see what may have went wrong. 866-MY-FISHY for text [email protected] for email Thanks so much!
Cooper C.
Posted
My two puffer fish died the day I got them from y’all.
Response from Pet Zone Tropical Fish· Oct 25, 2022
Hi Cooper! Thanks for your review. Sorry to hear about the fish. We saw the order has already been fulfilled 17 days ago and our team never got any calls or emails from you regarding an issue with the fish. Please be sure to review our live arrival guarantee T/Cs at petzonesd.com/terms-conditions, as long as you contact our team within reasonable time they'll take care of you. Thank you and chat soon.
Luis P.
Posted
I order a fish from this guys, & it’s the worst experience I’ve had since I started this hobby from customer service to the delivery,I left my roommate in the house to receive the fish because I was working & I left on the details that I wanted the package to be left inside the door,the delivery guy instead of leaving the package he took it even tho it said live fish,the fish was dead by the time I could go get it,the customer did the very least to help me & I lost 60$,Do not order from here they have a 50$ delivery without the live arrival guarantee, I never got my money back even tho I texted them the left me on read. Very bad store
Response from Pet Zone Tropical Fish· Oct 25, 2022
Hi Luis! Thanks for your review. Sorry to hear about the fish. Please be sure to review our live arrival guarantee T/Cs at petzonesd.com/terms-conditions. Once we pass the order to FedEx/UPS/USPS it's at the delivery driver's discretion whether they leave the package or not due to location, package security, etc. We have no control over how the package is handled but we do pack our fish very well to ensure it's safety. Our team did reach out and attempted to make a claim for your order and will touch base if they haven't already. Thank you and chat soon.
Long T.
Posted
Fish are dying the next day
Response from Pet Zone Tropical Fish· Sep 16, 2022
Hi Long! Sorry to hear about your fish. We stand by the quality and health of our fish, have you checked your parameters? So many factors can come into play. Shoot us an email with your order details and our team can assist you. [email protected] Thank you so much!
Jaskaran S.
Posted
I ordered 4 fishes the fishes came in not really active looked sick two of them died in 2 days only 2 survived my aquarium water is clean and healthy i keep it under check it was the fishes that came in sick.
Response from Pet Zone Tropical Fish· Aug 4, 2022
Hi Jaskaran! Sorry to hear about your fish. Can you let us know what your order was and give us some details so we can figure out what went wrong and assist you. Our team can be reached at [email protected] or 866-MY-FISHY Ex. 1. Be sure to also review our live arrival guarantee in order for the team to follow up with any DOAs you might have had: petzonesd.com/terms-conditions Thanks so much!
joseph F.
Posted
took a year to ship . don't recommend
