Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Lisa
Posted
I still have not received a call from a therapist.
Response from Pettable ESA· Jan 31, 2023
Hi Lisa, I'm very sorry to hear about this. Please reach us at [email protected] so we can better assist you. Thank you!
Janet
Posted
The "dr" I spoke to was rude and had no compassion. She had no understanding of my problem nor did she want to. If she treats patients in her particle like this I cant imagine she has many patients. The service it self is good but the " dr" was awful she made me feel horrible and stressed out.
Response from Pettable ESA· Jan 24, 2023
Hi Janet, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach us at [email protected] so we can better assist you. Thank you.
Jaycie W.
Posted
It did not work for housing and I can’t get my refund!!
Response from Pettable ESA· Jan 24, 2023
Hi Jaycie, can you let us know why your letter is not being accepted? Please send us a message at [email protected]. We're here to help!
SHARON F.
Posted
I thought the PSA letter would be more personalized and not a standard letter that everyone receives. I don’t think a standard letter that is given to everyone (all that’s done is changing the name and date of birth on the letter) is what I excepted.
Response from Pettable ESA· Jan 17, 2023
Hi Sharon, thanks for leeting us know this. If you have issues with your letter, you may reach us at [email protected] so our team can guide you on your next steps. We're here to help.
mq
Posted
Make sure you read the fine print before you pay for anything. I signed up to begin the process of seeking out a letter, but I decided I didn't want to proceed (you don't actually need this type of paperwork for your dog to be a psychiatric service dog). However, since I signed the LHCP consent form, I can't get my $200 back (as per Pettable's misleadingly named "Money Back Guarantee" policy) - even though the mental health professional I was scheduled with agreed to cancel our session 3 days before it was scheduled to take place. Anyway, I'm out $200 even though I did not receive an ESA letter, and I apparently can't get refunded because of some fine print. This feels like the sort of thing that needs to be stated in some big font at the top of the page. This feels super predatory to me.
Response from Pettable ESA· Jan 17, 2023
Hi Mq, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. Please reach us at [email protected] so we can better assist you with your refund request. Thank you.
josh
Posted
Your "therapist" Lucinda scammed me. I was on line AND on the phone at the established meeting time when she said I hadn't filled out all the forms. Seeing my mistake, I immediately filled it out (within 3 mins) and she rudely typed that because I hadn't done it 30 mins prior, I would have to reschedule. Ummm...okay, so I attempted to do so but before I could, she'd sent me a bill! Total scam and I will be reporting both you and her to the BBB along with as many negative on-line reviews as possible. I have a dispute in with my credit card company and if I'm not refunded, I will follow up with legal action.
Response from Pettable ESA· Jan 17, 2023
Hi Josh, we're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach us at [email protected] so we can better assist you. Thank you.
Daquan
Posted
Your money back guarantee is misleading.
Response from Pettable ESA· Jan 17, 2023
Hi Daquan, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. Please reach us at [email protected] so we can better assist you with your refund request. Thank you.
Cristina
Posted
The NON-REFUNDABLE should be posted in a very visible place at the beginning of the sign up! Disgusting!!
Response from Pettable ESA· Jan 17, 2023
Hi Cristina, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. Please reach us at [email protected] so we can better assist you with your refund request. Thank you.
