Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Nate
Posted
Got a letter from Pettable, only to find that the letters are not considered valid by the HUD after presenting it to my landlord
Response from Pettable ESA· Feb 7, 2023
Hi Nate! We're here to help. Please message us at [email protected] so we can guide you on your next steps towards getting your letter accepted. Thank you.
Nimbus
Posted
Not only was there an attempt to change the scheduled time about 15 minutes before the appointment ( that was handled with a backhanded unprofessional apology) I was deadnamed several times including on the ESA form. I can no longer submit it to my housing reps because I’m leased under my Preferred name. I had scheduled days ahead of time, filled out my paperwork in a timely manner and just don’t understand how it can cost so much with the lack of professionalism.
Response from Pettable ESA· Feb 7, 2023
Hi Nimbus, we apologize for this mishap. Rest assured that we have updated your profile accordingly. If you need further assistance, please reach us at [email protected] so we can better assist you with your concern. Thank you!
Eliana E.
Posted
I didn’t get approved
Response from Pettable ESA· Feb 7, 2023
Hi Eliana, I'm sorry to hear about this. Please send us a message at [email protected] if you need further assistance. We're here to help!
David
Posted
Documents didn't have a license number on them and no signature.. worthless.. I would like a refund.
Response from Pettable ESA· Jan 31, 2023
Hi David, I'm sorry to hear about this, you can reach out at [email protected] so they can guide you with your next steps. Thank you.
Cam
Posted
I went with Pettable because I felt that an ESA could really benefit me and help with my anxiety and stress. Due to California's new law, you are required to have a 30 day relationship with your therapist.. which to Pettable is worth $179 dollars for two calls. The first time I had my appointment, while the therapist was nice, she hardly listened to my experience and asked me generic questions... not personal at all. 30 days letter she sent me my letter ahead of our call and I immediately knew I could not turn it in to my landlord. It was extremely generic and worded that I maintain my ESA animal.. (when I didn't have one in the first place). When we got on our last call, I had asked if the letter could be reworded so that it addresses that I am eligible to get an ESA, not already maintain an animal I already have. My therapist's tone immediately changed rudely and she told me she could not change anything. After trying to voice my concerns with the letter to her more, she seemed to not care and just told me to have a good day knowing there's no further communicate afterwards. Here I am now with a useless generic letter that I know is not even worth trying to present to my landlord. Pettable is not the way to go for Californians.. can't believe I wasted almost $200!
Response from Pettable ESA· Jan 31, 2023
Hi Cam, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help out.
Joanna
Posted
i was denied living with my pet (with out formal denial) saying i can’t use this letter
Response from Pettable ESA· Jan 31, 2023
Hi Joanna, I am sorry to hear about this! Please feel free to reach out at [email protected] to assist you on how we can resolve this. Thank you.
Kelly
Posted
Was attacked by “therapist”.
Response from Pettable ESA· Jan 31, 2023
Hi Kelly, we'd like to assist you better. Please reach us at [email protected] so we can help you out. Thank you.
Rey
Posted
I received a PSD a letter which got denied by Turkish airline on spot, so the PSD letter was not helpful.
Response from Pettable ESA· Jan 31, 2023
Hi Rey, can you let us know why your letter was denied? Please send us a message at [email protected]. We're here to help!
