Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Garrison
Posted
My appartment denied my letter saying the medical professional was out of my state
Response from Pettable ESA· Apr 12, 2023
Hi Garrison, I'm sorry to hear about your situation. We definitely make sure to connect you to a professional that is licensed in your state. Please send us a message at [email protected] so we can guide you on your next steps and help you verify your letter with your landlord. Thank you!
Brittney
Posted
I never recieved my letter.
Response from Pettable ESA· Apr 12, 2023
Hi Brittney, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can sort this out? We'd like to assist you better. We'll be on the lookout for your reply.
Issette
Posted
Not delivered timely. Had issues with the assessment not porting over. 6 days later still no letter or refund.
Response from Pettable ESA· Apr 11, 2023
Hi Issette, I'm very sorry to hear about your situation. We'd like to assist you better. Can you please send us a message at supportpettable.com so we can take a closer look at your case and help you immediately? We'll be on the lookout for your message. Thank you.
Patrick
Posted
Missing items.
Response from Pettable ESA· Apr 7, 2023
Hi Patrick, we'd like to assist you better. Can you please reach us at [email protected] so we can assist you in completing what you need. We're here to help.
Jason
Posted
No follow up after not receiving the scheduled call. Still charged for nothing.
Response from Pettable ESA· Apr 7, 2023
Hi Jason, I am very sorry to hear about your situation. Can you please send us a message at [email protected] so we can assist you better? We're here to help!
Barbara S.
Posted
I had a terrible experience with one of Pettable's therapists - In a consultation that was supposed to last 15 minutes, 4 minutes later the therapist said I didn't qualify for the letter - she didn't stop for a second to listen to me and within 4 minutes she wanted me to told her my worst nightmares without any proper approach or questions to make me feel comfortable to talk -after telling her that I was diagnosed with anxiety that I ended up in the hospital with a panic attack, she said that I didn't qualify for the letter in 4 minutes in an appointment that was supposed to last 15min
Response from Pettable ESA· Apr 7, 2023
Hi Barbara, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Pamela W.
Posted
I feel like what you sell in misleading.
Response from Pettable ESA· Apr 7, 2023
Hi Pamela, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can sort this out? We'd like to assist you better. We'll be on the lookout for your reply.
NS
Posted
Well, I signed up to get the ESA letter in 1-3 days, and had my consultation and now it's more than 3 business days after the consultation and I don't have a letter, I contacted the help chat and they said they would reach out to my therapist. They did and asked if she would upload the letter, she responded with a one word yes, but hasn't come through. Meanwhile I keep getting emails to review the service....
Response from Pettable ESA· Apr 5, 2023
Hi NS, I am very sorry about your experience with us. Rest assured that we are looking into this case and further investigate on how to prevent this from happening. There might have been some delay on our clinician's end. We sincerely apologize for this mishap. Please reach out at [email protected] so we can better resolve this issue. We're here to help.
