Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Christine
Posted
You can’t print or download the form.
Response from Pettable ESA· Jun 16, 2023
Hi Christine, thank you for sending this concern. Please reach out to [email protected] so our CS team can help you resolve your issue with your forms. We'll be on the lookout for your message. Thank you.
Sherry B.
Posted
This can not be used for any type of travel.
Response from Pettable ESA· Jun 16, 2023
Hi Sherry, I am sorry to hear about this! Please feel free to reach out at Would you mind sending your concern at [email protected] so we can guide you on your next steps on how we can resolve this? we're here to help.
Antonia
Posted
This is a nice little training course with some useful tips. However, the way this company is marketed mislead me into believing their course was a prerequisite to bringing my previously trained service dog on a certain airlines. However, when applying for a service dog ID, I was rejected because Pettable is not recognized as a suitable training organization.
Response from Pettable ESA· Jun 15, 2023
Hi Antonia, thank you for raising your concern here. We'd like to assist you better. Would you mind sending us a message at [email protected] so we can resolve this issue? We're here to help.
joe M.
Posted
I paid for a letter that was advertised as an ESA that was acceptable for a landlord only to get legal advise saying it's useless! I paid over $160! I want my damn money back!!
Response from Pettable ESA· Jun 13, 2023
Hi Joe, I am sorry to hear about this! Please feel free to reach out at [email protected] so our team can help you resolve this. We'll be on the lookout for your message. Thank you.
Felicia V.
Posted
Hidden fees. Extremely confusing
Response from Pettable ESA· Jun 13, 2023
Hi Felicia, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
Edwin
Posted
Apart from the therapist sending me forms 6 minutes before scheduled appointment and being charged $30 for rescheduling (refunded when I had to go out of my way to protest this), my letter was questioned for authenticity which cost me an additional $50. 249+30-30+50= $300 for ESA + some videos on how to train your dog for service dog. Can't wait to see what charges it takes to get him service dog certified after i finish training him.
Response from Pettable ESA· Jun 12, 2023
Hi Edwin, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
Elaina
Posted
Pretty terrible.
Response from Pettable ESA· Jun 9, 2023
Hi Elaina, we'd like to understand your review better so we can improve our service for you. Would you mind sending us a message at [email protected] so we can resolve your concerns? We'll be on the lookout for your reply. Thank you.
Jennifer
Posted
Horrible useless company! Refused to help me because I was out of the country on vacation. Why should that matter when my address lease and home are in San Francisco?! They told me they know I’m in Paris! How and why are they tracking/using that information?!
Response from Pettable ESA· Jun 9, 2023
Hi Jennifer, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can assist you with your concern? Thank you.
