PetSmartReviews of petsmart.com

The website is awful and completely useless. Search for cat food, and get dog food results. The filters don't work, and the site is unresponsive and slow. I've emailed PetSmart about this but never get a reply. One of the worst retail websites ever.

PetSmart sells a toy that can kill your pet. A fifteen dollar ox toy found it's way into a friend of mine's dog's stomach and it costs her $3,000 in vet bills. NO NOT SHOP HERE THEY DO NOT CARE ABOUT YOUR PETS THEY WILL KILL THEM

You have killed 47 dog I don't care if you fired those people, It was during your grooming. My dog will never go here, and your rates are terrible and should stay that way.

so i went in there, to pick a fish. a betta, becuse i had one in the past. so all of them were dead! all looking sick, and when i tap on the plastic in the cups the didint move. my brothers fish lasted 3 hours. you want to keep them apart DONT PUT THEM RIGHT NEXT TO EACHOTHER!!! they get axcouis, and stress can kill them. not a single gravel or plant and they have themselves, and poop. i sent a complaint email to the ceo 6 months ago, no response. if you are a 10yo going on christmas to get a fish, and see thereall dead, its heartbreaking. they lost my buisness for life.

I loaded my old arthritic boxer into the car, drove a half hour to the Petsmart on Brannon Rd and was told that her rabies was expired. I tried to reason with them but they would not listen. I moved here June of 2020. In April of 2020 I had her vaccinated, I have the tag on her collar, it still should be good until April of 2021 but they would not listen. I got no apology, even though they are the ones that put the information in the system wrong. And when I said they lost a customer all I got was "Okay". My dog will be sore and stiff for several days and then I will have to take her someplace else. Thank you petsmart but no thanks. You are not the only gig in town.

I just walked out of PetSmart for the second time after being passed over at the aquariums for help while other customers who walked up long after me were served. And I was waiting alone for some time while the employee was helping someone else, and she should have taken note of that. I figured the first time was a fluke but twice is too much. I'm going back to the smaller store I used to patronize, where service matters.

Actually our experience began about 5 years ago. We had just lost our 2 dogs close together a year prior and we were not sure if we were ready yet. We decided to walk in, just to look and saw 1 particular dog that caught our eye. When the manager noticed we were looking at this dog she warned us that if we had any other animals or children then this dog was not a good choice as his temperament was aggressive. We we just looking , thanked her and left. A week or so later we came by and he was gone, disappointed we left. A few days later we wondered back in only to see this dog back but under a different name. Again the manager warned us but we wanted to see the dog so she got him out. The dog was soooo excited, he was jumping and licking and just beside himself. The manager remained in the room the whole time. In the dogs excitement he bumped into my partner's mouth which caused it to bleed a little bit. The minute the manager saw that tiny bit of blood she said she had to take the dog, she would mark the dog as a biter, he would be put back in the cage and would be sent back to the pound the next day and marked as unadoptable. We explained that he did not bite him just bumped him. She got angrier and said to give her the dog. We told her no that we were interested in the dog. She was soo rude to us. She said fine. You take the dog now and you can't bring him back and it's at our own risk. We did, we took the dog and left. That dog is the sweetest dog and loves kids and other dogs. That woman has no business working with animals or people. Our next experience, surprising that we ever came back, was just a few months ago. We saw a dog that seemed extremely shy. He wouldn't come to the door. We asked to see him. He was limping and they said that he had to have a claw and part of his paw amputated. He wouldn't look at us and stood in the corner of the room to avoid us. He looked terrible, his hair was nasty, he smelled terrible. We decided to take him. The dog was obviously hurting and traumatized. He didn't want to go near the front door. He just laid down and wouldn't get up. The stupid fat man helping us this whole time decided he was going to handle the dog, picked the dog up by his hair....you do NOT do that to an adult dog ever!. It damages the underlying tissues in their skin. Then the stupid man wanted to put this extremely traumatized dog in a basket of all things to take him to the car. Oh, but this man said he was an "expert" because he worked with the shelter. Again, another person that should not ever work around animals. I told the man I would take care of the dog. I picked the dog up and carried him to the car. We were sent home with a few more antibiotics and 2 more pain meds for his paw. Thank goodness we know a lot about dogs. This dog was not ready to be adopted out. Thank goodness we got him because another family would not have known what to do with him. He was in such pain that he had a hard time walking. He smelled so bad, you should have bathed him immediately. Every blanket he slept on before we could give him a bath had to be thrown out. It took weeks for his paw to even be close to healed. Shame on you for not taking care of this dog better before you allowed him to be adopted. We find that every person that we have dealt with in your adoption area has been rude, incompetent and down right stupid. We find that your staff back there do not know what they are doing. They do not know how to handle dogs and probably the cats, although we haven't bought a cat there. Shame on you! After many vet visits and a lot more medications and love and care the dog is a sweet and attentive loving dog that loves other animals and people.

The staff at the North Attleboro store is extremely rude. They closed as I got to the door at 9:00 and wouldn’t let me get one bag of pet food. When I asked the woman’s names she said, “none of your business.” This is apparently a directive from the corporate office to be rude to customers at or after 9:00 closing time.