PetSmartReviews of petsmart.com

Horrible Customer Service❗️ Horrible Online Orders❗️ Horrible Supervisors❗️ I have NEVER, EVER been so disappointed with a Pet Store than other than PET SMART❗️ They lack professionalism, they don’t give a damn about your pets or what the issue is. They lack knowledge of what needs to be done and how to correct an issue with it occurs and because I’ve been ordering from them all these years and giving them my money for POOR SERVICE.❗️Today, 2/5/26 is the LAST TIME THEY WILL GET MY MONEY OR WASTE MY TIME AND MY DOG’S TIME EVER AGAIN. I’M SO OVER IT❗️🥲

They cut my dogs hair way to short, they are lazy ass groomers my dog had a very small amount of matting on her hind legs only. I know because I just brushed her a couple days ago. I told them I wanted a teddy bear cut they didn’t even know what that was when I took my dog to another groomers they knew what I was talking about. They said they would shave her but it was even shorter than what they showed me and all uneven. Then I noticed that they had shaved every dog that came out of there. I’ve had matted dogs in the past this was nothing. Will never go there again.

We went to the Boynton Beach store for grooming. The groomer/bather had booked literally 4 appointments at the same time, with only 1 other groomer/bather present. The phone was ringing off the hook, multiple people were waiting to check their dogs in, and nothing stated on the website how they are checked in was done (head to toe exam, etc). Then two customers got into a nasty verbal battle and things continued down hill from there. Very unprofessional atmosphere, short staffed. I will not be back, though I do give credit to the manager and one of the groomers for making things better.

This was me giving PetSmart another chance, and unfortunately, the experience was worse than before. You can see the decline reflected in the noticeably reduced foot traffic at this location. Customer service at this store is extremely poor. I had a scheduled grooming appointment for my dog and arrived early, as I respect that time is money. Upon arrival at 8:30 a.m., I was told I could not drop my dog off because there was no personnel available in the grooming department. Instead, I was asked to wait until nearly 9:30 a.m. for my appointment. This situation unfairly placed the burden on the customer. Being late would clearly be an issue, yet arriving early was also treated as a problem. What was most frustrating was the complete lack of communication prior to my arrival. I drove across town specifically to be on time, accounting for unpredictable traffic, only to be asked to sit and wait for almost an hour as if my time had no value. In past visits, drop-off was not an issue, as most customers have work and other obligations. This time, however, the responsibility was shifted entirely onto the customer without warning. That was the final straw for me. I will be seeking a more reliable and professional groomer going forward.

I took my Siberian Husky to the Petsmart in the Brandon/Flowood,MS area- for his same, nothing different grooming (bath, teeth, nails, brush and TRIM his HUNCHES). His hunches have always been trimmed for sanitary reasons- they grow long and you can put them in ponytails. We have never had a problem until 1/3/2026. We dropped our fur baby off. The main individual who we are familiar with checked us in. I reiterated- trim his hunches and he hasn’t had a bath in a while. To make a long story short- you have to pay first before they bring your fur baby out to you. When they brought him out- he was looking different as soon as he came from the back. He came closer- All of his hair around his head was spiked- all his side body hair had been trimmed to less than inch, all of his body had been trimmed. I just looked- I didn’t scream- I didn’t yell. It’s not like they can put his hair back on. I phoned the main office and filed a grievance- no response. Petsmart sent me a grooming review & I completed it & informed them of what they did. The manager phoned me- he asked, “ What do you want us to do?” 🤬 I viewed the cameras, he looked the same leaving as he did coming in.” Impossible, being he had a bath, and now he looks like he’s going to the ARMY! 🤥 Afterwards, I phoned, the main office for the second time-“We will definitely run this up the chain.” Today is 1/23/2026, it has been 20days since this assault on my fur baby and our family as a whole. He’s very depressed, he loves the cold- he can’t sit outside in it. Has anyone ever seen a husky in a sweater?

This store has really went down hill. Staff are rude and not very professional. Actually had the manager laugh in my face when I said I would escalate my issue and then walked away from me without a word when I said that I hadn't meant with the company but as a review. My 2 girls were supposed to be groomed today and the issues started as soon as I hit the door. The groomers came out and told me my elder dog was matted and I needed to pay for additional dematting. This is a hairless dog with a mane and it was a simple snarl like we all get in our hair, was no where close to the skin or anything. I told her to let me know if it didn't brush out and I would consider it and left them there, only to get a call 5 minutes later stating they both had fleas. My dogs were just to the vet 3 days prior!!! I believe my vet before anyone else. When I got there they said there was one flea spotted on my youngest dog. I am super doubtful for several reasons, one is the recent vet visit, the other is fleas are not very common in Winter in Michigan, how do I know it didn't just jump on her from another dog, and the last is they said there was flea droppings on my elder who is a hairless. It would be super hard to not see that on her. They then proceed to tell me they would have treated them but couldn't because there was a pregnant groomer in the salon and couldn't be around flea shampoo. After I offered several solutions to get them finished with each being blocked like it was me or something, I finally left. This is a groomers, you have to be kidding me. Meanwhile, I was given my dogs back, one of which was half shaved!!! I truly think it was due to me calling the groomer out on the dematting charge for a snarl on a hairless dog. The only hair she has is a main on her head, longer hair on her paws, and a tail. Everywhere else she is bald. I am totally disgusted with this store and will never be returning.

If I could give a 0 I would. I went to the groomers at 10136 two notch Rd. in Columbia, South Carolina. My cat came back, smelling worse than when I brought him in. They told me they use only authorized shampoo, defending that they didn’t do anything wrong. I don’t care what shampoo they used. I just know he came back real smelly so now I have to go buy something else to make them not smelly. And no one offered me anything in return. I was gonna start bringing my dogs there but absolutely not.

I went into the store and talked to the owner about the quality of the dogfood . He was arrogant and treated me like I was a criminal. I told him my opinion of how overpriced the dogfood was with all the preservatives. He dismissed my comment and I left the store.