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1,023 reviews
PetLinkHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 34 reviews with 3 stars · Clear filters
Liz
Posted
I love the way these tags look, however I find that they don’t last that long as the rubber tag connector is weak and the tag eventually falls off. I’ve replaced so many over the years. Couldn’t you develop a better connector?
David C.
Posted
Gps needs new phones to operate and there was nothing in ur advertisement saying the version of phone thats needed. I ordered gps, and a year subscription....and it doesnt work on my phone. Gps did not work and my pet was not safe on the 4th of july, and i had already spent over $150 to keep my pet safe. Very disappointed! Waiting on a call and refund
Response from PetLink· Jul 7, 2026
Dear David, We are so sorry to hear that the GPS device and app did not work for you on the 4th of July, especially knowing how stressful that holiday can be for pet safety.We clearly missed the mark by not properly communicating the phone or operating system requirements in our advertising. We understand your frustration with this, especially after you incurred extra expenses to keep your pet safe. We are currently looking into our listings to ensure system requirements are clearly stated moving forward. A member of our team will be reaching out to you directly within 24-48 hours regarding your return and refund.
Polly S.
Posted
Loved the collar but she only had it on a few months & now it’s gone!
Response from PetLink· Jul 6, 2026
Hi Polly, we're sorry to hear about your collar. If you want to get a new one, we have specials that include discounts all year long. Check your email and you should be able to find one that is still active :) Thank you, The PetLink Team
Shari
Posted
Battery life doesn’t last long for the price paid
Response from PetLink· Jun 11, 2026
Hi Shari, Thank you for your review. We're very sorry to hear the battery life is not meeting your expectations, especially given the price point. We want to ensure you get the performance you paid for. Sometimes battery life can be impacted by specific settings or usage habits. Please reach out to our support team at [email protected]. We’d love to walk you through some troubleshooting steps.
Juliann B.
Posted
I ordered 2 small dog collars thinking they were not going to be heavy for my 2 dogs, unfortunately, the one I cannot even use for my one dog Charley who is a 4lb Chihuahua. It is too big that it does not even fit her neck and would weigh her down. Her tag that she received from PetLink when she was chipped got destroyed and now I cannot find a tag small enough for her through PetLink. I wish they made a collar small enough for a tiny Chihuahua with her tag number on it.
Response from PetLink· Jun 2, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that the small collar was too heavy and large for Charley, and we deeply apologize for the inconvenience caused regarding her PetLink tag. Chihuahuas and other toy breeds often require extra-small or specialized micro-collars. For reference, our smallest option fits neck sizes starting at 11 inches, which is typically much larger than a 4lb Chihuahua's neck (usually around 6 to 8 inches). We always recommend measuring your dog's neck before ordering. Below is our official size chart to help guide future purchases: Official Collar Size ChartSizeNeck Length FitStrap Width Small 11" to 16" long 5/8" wide Medium 14" to 20" long 3/4" wide Large 18" to 26" long 1" wide Please reach out to our support team at [email protected] with any questions.
Everett C.
Posted
The device is to large for my small pet The device does not hold a charge.
Response from PetLink· May 15, 2026
Hi Everett, We appreciate you taking the time to share your experience. I’m very sorry to hear the tracker feels bulky for your pet—we know how important comfort is—and that you're having trouble with the battery life. Please reach out to us at [email protected] so we can troubleshoot the charging issue or arrange a return. We hope to have the chance to serve you better.
Gail A.
Posted
Still have not received my tag
Response from PetLink· Jun 2, 2026
We want to ensure you get your complete order. According to our system, the missing tag was sent out and should have arrived. Have you successfully received it by now? If not, please reach out to us directly at [email protected] so we can look into it immediately.
Mary J.
Posted
It doesn't actually show my home and at times it will show her right in the middle of the street when I know she's not.
Response from PetLink· Apr 13, 2026
"Hello Mary. We apologize for the frustration with the location mapping inaccuracy. We take accuracy seriously and would like to fix this. Please contact our support team at [email protected] so we can investigate why it is not accurately showing your home."
