Great
1,023 reviews
PetLinkHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 19 reviews with 2 stars · Clear filters
Dwayna L.
Posted
The GPS is not accurate. The velcro strap provided, is not strong enough to secure it to a collar. Feeding it through a collar did not work either, my dog broke it off he collar and lost the tracker. She may have even chewed it as the device stop working and I am unable to track it to find it. I will now have to replace it.
Brent
Posted
Very difficult to speak with someone who can help with a a simple question. It should not be as difficult as it is. If I could change providers I would do so .
Response from PetLink· Sep 18, 2025
Hello, We're sorry you did not have a good experience. We did reply to this inquiry via email on 9/12 to handle this directly. Thank you, The PetLink team
Deana E.
Posted
The gps doesn’t work very consistently. It told me my dog was in Arizona literally drew a line from my house to the next state over, we’re in Nevada. It was on LIVE and multiple times it told me the dog was miles and miles away, even though he’s just outside. I’m hoping it improves, but I’m starting to wonder about this purchase and subscription.
Wes
Posted
Shipping is horrible!
Sandra K.
Posted
I’ve not received my order. I’m concerned that it will not arrive in time for me to present as a gift.
Response from PetLink· Jun 9, 2025
Hi Sandra, According to the tracking # it’s scheduled to be delivered today. For any additional questions please email us at [email protected]. Thank you. The PetLink Team
Paul B.
Posted
Haven't delivered yet
Bill P.
Posted
Just had to save a dog in May and now I want to transfer the data on her chip to me instead of the previous owner of course. Pet Link says I can't access my account because I owe them money for the dog I adopted like 4 years ago. Their website says I HAVE to upgrade to a premium membership for $20 for my first dog now, and won't let me even apply to transfer the new dog. I don't want a premium membership. I want the basics. I just want the chip info to be accurate. There is no phone number on their website and the information in their FAQ's is highly misleading. It looks like they saw this review and allowed me to access the account and get my newest dog transferred. So at least my dogs are both registered to me. That doesn't change the core issue though. Claiming 2 different memberships when you only have 1 is no good. If they really want to fix it they have to stop pretending there's any such thing as a basic membership or stop forcing all members into the premium membership. I can up the rating to 2 stars I suppose.
Response from PetLink· Aug 22, 2024
Hi Bill, we're sorry that you had a negative experience with us. We have waived your fee as a one-time courtesy, giving you have full access to your PetLink account. We also see that your new pet was successfully transferred to your account this morning. If you need further assistance, please contact us at [email protected], or call us at 1-877-738-5465. https://www.petlink.net/contact-petlink-usa/ We hope you have a better experience with us in the future, The PetLink Team
Evan O.
Posted
There website is garbage and hard to navigate.
