petlife.comReviews of petlife.com

I ordered two boxes of Treatables for my cat; the website did not provide any specific information about the ingredients. Upon receiving the package, I noticed that there is an ingredient to which my cat has an adverse reaction. And even though the website claims they will take returns, this is an item, even unopened, that they won't take back.

WHERE IS MY ORDER NO PHONE SERVICE NO RESPONSE..NOW I GO TO PAYPAL And to the local consumer groups! rip-off! no follow ups on orders..no info..phone not being picked up..hey people-it is after 9 am!!!!!!!!!!!!!!!!!!!!! never again!

The first question I read was to be honest my honest opinion is do not use this company they will not send you your products but they will take your money and they will not get back to you you will be ripped off with this company do not use it that would be your best interest at heart

I wish negative stars was an option & I should have read the reviews prior to purchase. In a nutshell, I am experiencing every single complaint filed. 2 day shipping with no tracking info available 3 days later. I was on hold for so long, the line disconnected every time. I requested a refund 8 days after purchase because tracking was still not available and I purchased exact items from other stores and received them within 4 days. I was told the following day, they could not refund because the package shipped. As soon as the package arrived, I sent several requests for an RA and printable return shipping label via email and web portal. No response. I filed a claim and two days later, PL emailed me simply stating, “ your items are not eligible for refund”. PL did not provide any further info or documentation from their website explaining why these items are non refundable. The return policy clearly states all products, regardless of condition are refundable within 30 days of purchase ( hassle free) with the exception of food, treats, shampoos and liquids. My items are aquarium decorations, unopened in the original shipping package. The claim is still open. I checked the box allowing PL to view this complaint. Although they drag their time with communicating, we will see how long it takes to respond, now.

Worst company ever. Never shipped product, despite my warnings of notifying credit card company for fraud. Credit card company had to get my money back. These people are New Jersey fraud artists.

Placed an order on Sunday May 15. Paid for two day shipping. Never got notified items shipped so Monday, May 23 i tried to call and find out what happened. No one answers the phone or returns your voicmails. I waited on hold for 30 minutes and then was transferred to a voice-mail. Left a message. Did this twice. No call back. So i emailed, was responded too within a few hours. At this point i was told my order was still processing and expected to ship by the end of the week. But yet, the money was taken out of my account on Tuesday May 17. Two day shipping and a week later you still have not even processed my order? I canceled my order and asked for a refund. Will not be shopping with Pet Life again.

I purchased a specific brand/flavor of cat food - my cats are finicky like most. PetLife shipped a product that was different and cheaper than that pictured. At first I assumed I mis-ordered, and went back to the webpage for the product - nope, that is exactly what I ordered - and didn't receive. I contacted them, sending them a link to what was ordered and a different link to what was actually sent. 3 days later I received a response - 'that is what is on the website'. Umm, no. Then I went and looked - they changed the picture! If you order from them, screen shot everything.

Item was great.. customer service not so much.. I paid $48.77 for priority mail express, item was to arrive no later than Wednesday but arrived 2 days late.. I called and asked for a refund and was told I would only receive a partial refund from what I paid for priority mail express and priority mail.. I should have received $35.71 but was only refunded $18.. Called again and was told I should have only been refunded $8.. This makes no sense at all.. If you pay for a service you expect to get that service if not refund me.. I also asked to have a receipt emaild to me of my purchase and what exactly I paid for and was told they would do not send out receipts like that.. Asked how I could get one was told I couldn't. I needed that receipt to show post office because they said they had no problem refunding me the remainder as long as I had a receipt.. I can say I will not shop here again. I have screenshots to show what the delivery options are but can't post to this review..