PetlibroReviews of petlibro.com

Schade, dass der Kundenservice sich seit Wochen nicht mehr meldet. Unser Nassfutterautomat ist nach nur wenigen Monaten defekt. Alle angeforderten Videos und Fotos haben wir bereits vor über einem Monat eingereicht, trotzdem erhalten wir seitdem keine Rückmeldung. Wir haben uns bewusst für Petlibro entschieden, weil wir zuverlässige Futterautomaten für unsere Katzen gesucht haben, insbesondere wenn wir im Urlaub sind. Statt einer Lösung werden wir seit Wochen im Ungewissen gelassen und fliegen morgen in den Urlaub, ohne zu wissen, wie es weitergeht. Wir sind wirklich sehr enttäuscht und können den Kundenservice unter diesen Umständen leider nicht weiterempfehlen. Bitte meldet euch endlich und kümmert euch um unseren Garantiefall.

I am not satisfied with the product I purchased. I have never used it and wanted to return it on the same day it was delivered. I contacted you by email, and you offered me half of the product price as a refund, which I accepted. However, I have not heard anything for 10 days. I have sent several follow-up emails, but I have received no response at all. It feels like you are waiting for the return period to expire so that you can keep my money and leave me with the product. I am also aware that the return shipping cost is my responsibility, but at the moment I cannot even get a return code because your customer service is absolutely unacceptable. This is zero out of ten customer service.

I am extremely disappointed by the customer experience. I purchased the wet cat food feeder in November 2025 and started to notice product faults within a short space of time. Petlibro were initially excellent via their support email – they responded promptly and offered guidance on how to resolve the issue I had with the feeder not working. Unfortunately the problem could not be fixed as there seems to be a problem with the rotating mechanism. Petlibro confirmed I'm in my warranty period, said they would send a replacement, and advised I would hear from them in 3 working days. It's been almost a month and I've not received the replacement nor any responses to my emails. I have now lost faith that a replacement will be sent. Due to this issue, I searched for reviews online and unfortunately many customers seem to have encountered the same issue. The product was expensive but became faulty very quickly. Sadly, I would not recommend this company based on my experience.

The only saving grace for this company is that the products do work but their customer service is so slow. It took 3 weeks for them to send me a link to order replacement parts. Which is strange because the first 6 email exchanges happened within 24 hours. Thankfully my cat was able to have his bowl open to still eat but if this happened to my other cat, I would have had even bigger issues because she likes to graze and leaving her bowl open would have allowed the other cat to eat it. I ended up paying for two collars simply because I needed a back up if this happened again and I couldn’t afford to wait 3 or more weeks. The response from the team was that they were extra busy and therefore couldn’t respond to an email which is wild. If you need replacement collars, go through Amazon instead. Much easier and less of a hassle.

I purchased the wet food feeder. Works great until there is an app or machine update. Then you have to reset the machine, delete and reinstall the app and reconfigure all the feeding times and information. I have had this feeder for 12 months and I have had so many issues that it has been unplugged for more time than it has been plugged in. I travel for work, and this system is unreliable. It does not keep the food at a regulated temperature. Plan to have someone available to feed your pet on a regular basis, because if there is an app update or a machine update, your pet will not get fed. The feeder door has had issues with opening and closing. They say they have a straightforward warranty process that is hassle-free. LIE!! LIE!! LIE!! I have contacted PetLibro for issues over 3 times. Finally, I get the machine working and they say, they are unable to process a refund or issue a prepaid label because it was purchased through Amazon. Because your machine is now connected, it would not be a quality-related return. This machine is junk and one of the worst purchases of my life. Update 7/17/26 - Yes, PetLibro refunded my money so I could purchase another feeder. However, it was only after I posted this review. Thank you PetLibro.

Kauft bloss diesen Dreck nicht, erst lässt sich das Drecksteil nicht mit WLAN verbinden, dann dreht die Futterschüssel nicht und jetz schließt der Futterdeckel nicht mehr egal was man macht. Is das Geld nicht wert. Spart euch das Geld und den Ärger

Selling used products as new, completely fraudulent behaviour. Would not recommend ever buying this brand.

Their basic products are "ok". However, they do not respond quickly to issues, and do not resolve issues. I have had open tickets for over a month, with weeks in between responses, despite follow up. I wish I had read the reddit reviews more closely before committing to this company. In my personal experience, the Dockstream2 is not worth the hassle, and the feeders are ok for dry food.