PETKITReviews of petkit.com

Ich habe seit ca. 3 Jahren einen Katzenfutterautomaten dieser Marke. Er lässt sich nur per App programmieren. Heute, einen Tag vor einer Reise, wollte ich die Programmierung anpassen. Die App hatte mein Gerät gelöscht und konnte es nicht mehr finden. Es gibt nur noch die Auswahl zwischen den neuen Produkten. Mein teurer Katzenfutterautomat ist nun also nur noch ein Türstopper! NIE MEHR PETKIT PRODUKTE!

Meine Tochter hat ein selbstreinigendes Katzenklo bestellt und nichts passiert, mehrere Emails, mit der Frage, wann es geliefert wird, sie bekommt einfach keine Antwort, Kundenservice unterirdisch Nicht zu empfehlen

QUIERO DEVOLVER UN PRODUCTO, PERO NO HAY TELÉFONO PARA COMUNICARSE CON ELLOS. ENVÍAS MAIL, PERO LUEGO HAY QUE ESPERAR QUE APRUEBAN LA SOLICITUD PARA HABLAR CON ELLOS. PASA EL TIEMPO, NO TE CONTESTAN Y PIERDES LOS DERECHOS A DEVOLVER EL PRODUCTO. ESTÁS INDEFENSO CON ESTA GENTE. HAY QUE IR A CONSUMO NO QUEDA OTRA

I rarely leave negative reviews, but my experience with this company was frustrating enough that I feel others should be warned. From the start, the product descriptions and sales information were misleading. I was encouraged to purchase additional items for the automatic litter box that, as it turns out, were not required at all. Unfortunately, I trusted the information provided and ended up with products I had no real use for - half of the items in the order. When I contacted customer service to return the items, the situation became even worse. I was told that I would be responsible for paying the return postage, and that a restocking fee would be deducted from my refund. This means that even if you return an item in perfect condition, you are penalised financially, making the return process unnecessarily costly and unreasonable. Essentially, customers are left stuck with products they don’t need unless they are willing to lose money in the process. In my opinion, this is not how a trustworthy or customer-focused business should operate. Clear communication, honest sales practices, and a fair return policy are the minimum expectations when shopping online. Unfortunately, this company fell short on all three. I will not be purchasing from them again, and I strongly recommend that potential customers do their research before placing an order. UPDATE 22/9/2025 - I already tried emailing the support and requested a review with the PetKit customer service over the phone, and the outcome was disappointing. I don't see Petkit admitting the incorrect product description, which has led to customers purchasing duplicate parts.

I went for the Petkit automatic litter tray thinking it would be a long-term solution, but it hasn’t lived up to expectations. Shortly after the warranty ended, the unit started showing a “clock chip error.” Once this appeared, the app stopped functioning and the box would only run manually — which makes the “automatic” feature pointless. When I contacted their support, it took days before I even got a reply. At first I was told I’d need to buy a new part and carry out the repair myself. Only after objecting did they agree to supply the part free of charge, but I still had to cover shipping. That didn’t feel fair considering how recently the warranty had lapsed. The replacement turned out to be the main control chip, and the instructions provided were poor. The video was old, low-quality, and didn’t really help. The original chip was fixed in with extremely tough adhesive and the connectors were stuck fast — even their own technician in the video had to wrestle with it using pliers. Expecting customers to do that kind of repair on an expensive device is not reasonable. Given the cost, I would have expected durability, proper customer care, and straightforward servicing. Instead, I came away feeling that the product isn’t built to last and the company’s approach to support only makes things harder. I can’t recommend this unit — the design, reliability, and after-sales service fall far short of the standard you’d expect at this price point.

Ware nicht erhalten! Wurde angeblich ausgeliefert, jedoch nicht in meinem Ort. Keine Rückantwort erhalten. Kontakt schlecht herstellbar. Nie wieder!!!! Da hat das Sprichwort recht, wer billig kauft, kauft doppelt!

Don’t expect your litter box to last more than a year. Customer service will be of no help.

Petkit Solo bei Amazon gekauft. Nicht dauerhaft genutzt. Kurz nach dem Garantieablauf ist das Gerät kaputt gegangen. Es zeigte an, den Kundendienst kontaktieren. Gesagt getan. Mehr als: Wir können es nicht zurück nehmen kam von Amazon, Petkit als Vertrieb und Petkit Hersteller nicht. Die Geräte kosten viel Geld, und keiner von den dreien kriegt es hin, ein Ersatzgerät (selbst ein gebrauchtes) zu schicken? Ich finde das übel, wirklich traurig. Ein solches Gerät sollte im Dauerzustand seine 5, 6 Jahre erbringen, bin ich der Meinung. Aber ein Montagsgerät, dass nicht mal täglich im Einsatz ist, knapp über 2 Jahre jung ist - als Hersteller wäre mir das peinlich.