PetflowReviews of petflow.com

I ordered Science Diet W/D wet cat food from them because their website said they had it in stock. About a week later, I got an email saying they were cancelling my order because they didn't have any in and didn't know when they would be getting it. They didn't charge me for it, since they weren't able to ship it, just very disappointed that they would have it listed as in stock when they didn't have any.

Tired ordering a product that said “in stock” twice now and both times I get an email a few days later saying my order was cancelled because it can’t be fulfilled. If it was “in stock” why can’t it be fulfilled?

Never received my order 10179757, FedEx Lost it no refund or anything at all, FedEx express that they left it at the front door, but how my gate was closed and my cameras capture nothing at all and no one was home. I also called FedEx several more times with no luck, they say they open an investigation with no result at all. Called a Petflow representative and let them know and he was very rude and hung up on me, had to call again, and then another representative gave me a credit of 20 dollars when my order was 46.40. I asked for documentary evidence of delivery and they can not provide it, next time am using Amazon which always provides document evidence (photo) of delivery.

Incredible rude and out of touch representatives. They didn't have my item in stock and then made me replace a second order for what they did have in stock. The next day I get notified that my order was for resale and flagged as fraud even though I placed it through them and explained that I was a bulldog breeder with 12 dogs and I feed this niche food for a variety of reasons. I call again and they tell me they don't support breeders or any businesses and wouldn't transfer me anywhere. Imagine selling dog food, but refuse to sell to the largest consumers of dog food....

Please don’t say you have something in stock if you really do not. I was misled then was not even informed that there was a delay until I reached out myself. Terrible customer service.

We were notified that our dogs’ prescription food was out of stock with our usual retailer so I did an Internet search and PetFlow was the only retailer that popped up as having the item in stock. I waited for shipping confirmation and never received it so I contacted PetFlow who told me it wasn’t coming from their warehouse but directly from the manufacturer and that’s when I got suspicious something wasn’t right. I contacted the manufacturer of the food who confirmed there was no inventory. I contacted PetFlow to cancel the order since I knew there was no way it was going to be fulfilled and they said they could not. When I finally got the shipping confirmation, I realized there had been a bait and switch and it was a different variety of the food (one we’d tried and hadn’t agreed w our dogs). I ended up with two bags of very expensive prescription dog food that I can’t feed our dogs. PetFlow will not allow a return since it was prescription. Not sure if the switch was on PetFlow or the internet browser, but pretty sure it’s the former.

My cat's food was listed as in stock on the site, but my order was cancelled a week later because it was never actually in stock

Bad experience