Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
ANITA
Posted
I requested my auto ship arrive early and it was shipped on 8/1/22. At that time I requested the next auto ship arrive in I believe it was 9 or 12 weeks. However, it appears that another 30# bag of food was shipped today. I certainly do not need 60# of dry food. Hoping Petflow will help to resolve the issue.
ALEXIS R.
Posted
You don't deliver parcels. Very Disappointed
Purrfectly Contented P.
Posted
I ordered cat food on July 29th (12 days ago). It still has not arrived. I live in Oregon. Early in this misadventure I received a message that it was being shipped from a more distant place (NJ) because the closer warehouse was out of the brand I chose. Then I got updates that the order was in transit. The day before It was supposed to be delivered (Aug 9th) FedEx said there was an "Exception". I have heard nothing more since then. I am now wondering if I will ever get this order. Very disappointing.
TARA N.
Posted
You guys suck. I couldn't even place an order because of ur fraud dept
Kitty M.
Posted
I had hoped that Petflow would be a reliable source to order my cats' food, especially the prescription food that is critically important. Unfortunately, Petflow has failed me multiple times, canceling my order FIVE DAYS AFTER I PLACED IT. Sometimes the chat window on their website works - sometimes it doesn't even appear. I get lots of excuses of why they can't fulfill my orders, including supply chain issues (which I understand), but I can still get those orders fulfilled by Petsmart most of the time. I came across Petflow when I went to the website for Hill's pet food, and they recommended Petflow as a resource. I DO NOT recommend Petflow if you're looking for a reliable source of pet food and prompt communication. You will be sorely disappointed.
JANET A.
Posted
Never heard from you guys. Said my order was reported as fraudulent ??? Seriously???? You never even got back to me. I think your company is super sketch! Would never ever order from you again. Byeeeeeeee…….,,
Ben S.
Posted
Terrible customer service and company to work with. Site days 1-3 business days delivered from purchase date. Didn’t even ship the product until a week after the order and kept making excuses as to why it wasn’t being shipped. Product was dog food for my puppy that could only be ordered online. Will never order from here again.
BETSY R.
Posted
I asked to be shipped on a Monday. My order wasn’t shipped until Tuesday. The expiration date on the dog treats I this November. When I purchase them from Chewy or Amazon, the expiration date is always at least one year out.
