PetflowReviews of petflow.com

I was never sent a notification about shipment and did not need. I have niow cancelled my autoship after many years as customer

I have been using Petflow for several years. I stopped for a short time because my two dogs passed. I have two dogs once again and signed back up for auto ship. I was appalled however at the price! The dog food is very expensive and there is a shipping fee! I found the very same product much cheaper at boutique store in my neighborhood. How can an online service be more expensive than the brick and mortar store down the street?? So I will not be purchasing from you anymore. Why should I pay more for the slight convenience of having it delivered?

You took away the 15% loyalty discount

I had messaged to figure out where my package was delivered. The tracking said “left at garage” but I don’t have a garage. No one responded.

PetFlow, shame on you for not making this right! Email to PetFlow: "We just received our delivery to find this dog food was delivered, and not any of our cat treats as ordered below??? We don't even have a dog..." PetFlow: "We've gone ahead and refunded the treats." Email to PetFlow: "We weren't wanting a refund, just want the treats we ordered is all?" PetFlow: "We aren't able to send a replacement of the treats without incurring a shipping fee. Feel free to place a new order for the treats and any other items you may want to get over the free shipping threshold." Email to PetFlow: "That's not exactly fair, considering I ordered all of this together, which then gave me free shipping!" PetFlow: "We know we should be able to provide the missing items, but our system simply doesn't allow it. We, the customer service team, have been pushing to make changes for a better customer service experience, but our hands are currently tied. We understand a mistake in shipping was made, so we refunded the product. We aren't able to send free orders, or waive shipping fees on low-cost orders at this time. We're very sorry for the poor experience here." Email to PetFlow: "I'd like to speak with your supervisor please." PetFlow: Crickets... No response!‼️ Y'all we spent a total of $239.45 on all of the pet food purchased, and this is sent every 5 weeks. You'd think PetFlow would be able to correct their mistake without us having to spend more out of pocket on our end?!‼️

We were loyal PetFlow autoship subscribers for years, but the experience has gone steadily downhill over the past year. First, PetFlow changed our autoship discount without notice, blaming their new website for incorrect billing statements and assuring us the discount would be applied manually after each charge. Then, many months later, they removed the autoship discount entirely - again with no notification nor update on the following order. When we caught the change after being overcharged, we immediately contacted support to cancel the order. They refused to cancel, and FedEx confirmed only the shipper could stop the shipment once received. PetFlow again refused, and instead advised us to "contact our bank and dispute the charge." So we did - and ended our long-time relationship with PetFlow. It's disappointing to see a company we trusted for years decline in transparency and customer service, but at least for our dog food, they now charge more than retail for the product, have no autoship discount, and potentially will be charging for shipping as well.

Order details indicated that order was delivered and left by the front door. However there was no package left at my address. I also checked my ADT cameras and there was no delivery by FedEx at all

Food is delayed