PetflowReviews of petflow.com

my order was cancelled

The company canceled my order 3 tines with no notification. Bad company bad customer service. Zero stars. I'll keep shopping with Chewy.com

This company was awful to deal with. They never sent my product and gave me a hard time about my refund.

Se demoro mucho la entrega una semana 😳 y apenas estaba ni tan lejos 😏

While the checkout experience was decent, and I was able to save money with a coupon (this all made me happy) - once my package was delivered, I was not happy! I bought 12 bags of dog treats for my 3 boys and 3 of those bags (3 of same kind/flavor) all expire next month!!! They will not be eaten by then and are therefore no good to me and a waste of money!!! VERY DISSATISFIED! Those treats are expensive and I have wasted money now! Do you not check your products for expiration dates? How is this ok???

Shipment always delayed and customer service never responds to email 👎🏽

I was waiting for notification that my prescription had been verified by the vet and/or that my order had been shipped. After several days, I contacted PetFlow to ask what was up. I got an email saying the order was cancelled out of concern for fraud. I was a long-time customer of PetFlow since my dog already required a special veterinary diet prior to starting this new medication. I couldn’t believe that PetFlow made no attempt to verify my details or determine that i am a legitimate customer placing a valid order. Customer service gave no information for how I should proceed. They just cancelled my pet’s medication without any communication. If I hadn’t have reached out, we would still be waiting. I guess we are Chewy customers now. Thanks for nothing.

My orders were cancelled without notification twice.