Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
RM
Posted
Cat litter boxes (25lbs each) were shipped in light weight cardboard. The tape fails frequently. Boxes are too heavy with 2 litter containers each, as often they arrive broken inside the cardboard box (apparently dropped in shipment).
Susie R S.
Posted
The items were nice but not what you would expect for the price. Despite that, the gifts included were nice but I will not be continuing with the program. Others may feel differently so I encourage people to try it.
Helen
Posted
Deliveries are fast and if you spend enough, no shipping is charged. The prices are equivalent to grocery store/pet food store prices and occasionally there are great deals. Getting the food delivered to your door eliminates the "lugging" factor for me (a senior with knee problems is grateful for that). The only complaint I have had is that they sometimes have to ship from two locations and have to split up an order -- not a problem, BUT they don't include a packing slip and I have no way of knowing if they messed up or if I just need to wait for the rest of the shipment. This is the way to get food for your pets!
Diana
Posted
Order processing was fast. Dog food was packaged well and was delivered quickly. The only downside was the expiration date of the dry dog foods. Typically when I get the 4 lb bag from local pet store and have at least 1 year before the expiration date. I bought the 10-lb bag from PetFlow in August and the food expires in December (only 4 months for my 10 lb Pekingese to finish more than double the amount). I will not be buying dog food (or anything with an expiration date) online again. Unless the expiration dates are posted in the item descriptions. REPLY TO LUCY JACKSON: I DO give my Pekingese fresh food by mixing the dry kibble with Fresh Pet Select foods. When I do that it takes her 2 months to finish a 4-lb bag so if I get a larger bag I expect AT LEAST the same expiration date.
Ellen829
Posted
I had an offer to try PetFlow and I couldn't refuse! They had the speciality food that I use to feed my Pugs (hard to find Artemis!), and the shipping was a prompt 2 day turnaround. The auto-delivery program is a great option...free delivery on my order too! Try PetFlow today...
Tammy
Posted
I am very happy with my experience with Petflow. They have most of the items we would usually purchase at our local stores with few exceptions. I love the option of moving forward or back a delivery with great ease. Delivery is pretty fast and the items well packaged. The extra money I pay for Petflow home delivery is well worth it in gas money not spent, traffic not fought and my time all around.
Emily
Posted
I had trouble with the system ordering multiple bags of food rather than the single one I wanted, but customer service was great about refunding me for the one bag. I would shop here again.
Cynthia
Posted
I thought if one dog wouldn't chew these the other one would. Neither one would. I give up on them for my dogs!
