Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Scammed U.
Posted
I've never heard of this company and they sent me an order confirmation. Wouldn't tell me what credit card was used but apparently someone is targeting them -- to gain what, I have no idea. How does using a stolen credit card to ship something to someone who didn't order going to benefit anyone except the merchant who gets the sale?
ANTONIO P.
Posted
The first attempt to pay failed due to a fraud control with my credit card. After I approved it, the website did not let me retry the payment, it was some glitch. I attempted calling PetFlow during business hours but I was put on an endless wait of over 20 minutes. I ended up cancelling my order by e-mail, which was taken care of.
SUSAN L.
Posted
You should have known when I placed my order that you DID NOT have it in stock
JennaK
Posted
If I could give you a 0 star I would. I was a new customer and I purchased a bag of dog food for my dog that has a super sensitive stomach. I waited 5 days and the food never arrived, so I had to call customer service for them to FINALLY tell me that I was " flagged for fraud " ??? So my dog had NO food, and you never felt the need to send me an email letting me know there was an error with my order. I order things everyday online and have never gotten or heard of getting flagged for fraud. Even when I told customer service about the situation and how my dog now has no food because no one let me know there was a problem with my order, she never offered a discount or help to figure out the situation. You lost a customer who would've done auto ship every month for my dogs food he needs.
customer
Posted
BUYER BEWARE!!! PetFlow had so many excuses as to why they couldn’t ship my prescription order; cc wouldn’t work, vet clinic wasn’t on record (it was), my account was flagged for fraud…informed fraud dept would reach out to me. Never happened and then my order of hard to find food went on back order. I told PetFlow to cancel my account. CHEWY is much better. Fast shipping, great customer service, in stock products.
BRENDA P.
Posted
I have not received my product
MICHAEL M.
Posted
I placed an order, my card was charged and then credited a day or so later and then I was locked out of my account. I created another account and the same thing happened, all for no reason, and my orders were never shipped. It was a waste of my time and I don't understand what the problem was.
Jerry D.
Posted
Well, you know what they say about 1st impressions! The CSR's are never on the same page when asked the same questions. When CSR's were asked when will I receive my shipment? Answers varied between CSR's. One CSR said everything will ship on Monday, while yet another said we are out of the shampoo, so not sure? Another one said PetFlow was out of the dry cat food and was not sure? Your hold and wait times are crazy! Some CSR's seemed better trained than others?
