PetflowReviews of petflow.com

My first experience was terrible. I placed an order on May 8th, and on May 10th it was not even being processed. I cancelled it, placed an order in Chewy.com and got it at the same day. I will not use PetFlow anymore.

I have used pet flow in the past many years ago with success and don’t remember having the same issues I’ve had recently when I started using there company again. A dog food called Rockster which is produced in Europe and only sold via a couple store fronts and petflow where I live forces me to either drive about an hour to the closest store or using petflow. Since starting back up using petflow I’ve run into many at least 5-6 issues finalizing orders. I’ve set up my profile entered my payment information and updated where needed. I have had numerous orders canceled on me with 0 notifications being sent to my email on file so by the time 1 week 2 weeks go by I realize I didn’t receive my order. This then prompts me to go into my petflow account just to realize the order was canceled even though the payment method is GOOD and my personal info all CORRECT. I have no idea what the problem is now but years ago I don’t remember having a single issue ordering from this company.

I did not get my dog food. I asked Fed Ex about it and it is lost. I got the cat food and the litter but not the dog food. Can you resend it.

cans damaged

First transaction and auto ship went well. Cheaper than Chewy and all downhill after that. Cant log into account to change or cancel autoship, tried password reset never get the e-mail and checked junk e-mail as well. Contact support ok we’ll send you a password reset email. Umm could have swore I just told you I don't get them even though I get the help replies. Shipped the autoship, didn’t have funds which was why I needed the autoship changed, caused havoc with the bank. Thank goodness I used paypal as I went and cancelled the autopay through them. Still no help getting into account. Im headed back to Chewy where I always get my food, they have great customer service and never have a problem accessing my account. Guess that is what I get for trying to save money.

I had to change my password the past three times I attempted to place an order. Everytime I ended up having to call customer service to place the order. When I tried to tell the agent what was happening with the order app, I kept getting replies that basically called me a liar for what was happening. There are so many other options to buy pet supplies it makes this experience not worth the trouble.

My delivery was very delayed and then showed up even a day later than it was supposed to. Very dissatisfied with this past order. Petflow wouldn’t even offer to expedite the shipping even though the delay was on their end. Didn’t even offed a discount for a future order.

I placed my order on the 3rd of May. After a number of phone calls, my order hadn’t been shipped. On the 7th of May I asked for my money to be refunded. I more than understand the business is small. My account stated that my order was shipped on the 3rd. When in actuality it never shipped at all. I’ll try them another time. Because I can’t wait a week for and order to be shipped. Very bad first time experience! I hope when I order the next time it won’t be!