PetflowReviews of petflow.com

The cans were busted More than half of food out

6/19 23 and I have not received my cat food

Verified product was in inventory. Was told it was. Specific cat wet food was promised to be delivered and wasnt. Sad to have put all the time and very disappointed.

Petflow canceled my order twice without informing me one single time, and in fact confirmed the order many times. They're lucky my dog didn't die or starvation!! Definitely reporting to BBB

I places a order for 27.00 I was so happy you had the bones that my dog will only eat. You took my payment but never shipped my order. I am very unhappy and so is my dog. Had to go else were for my order..very unhappy customers .

Could not log into my account, could not reset the account, tried over and over and could not access the info. Tried to create a new account and wasn’t able to do that either. I’m no longer interested in being a customer after all the hassle

What went wrong? Everything! I ordered prescription diet food on a Wednesday and had to call Pet Flow on Thursday to get the prescription sent to Vetsource to send to our vet. They approved it within minutes and the order status was changed to Order Shipping. My credit card was billed on Friday. On Monday, the order was STILL in Order Shipping status so I called at 9:23 a.m. and was told by Savannah that she would check and send me an email. When no email was received, I called back at 1:08 p.m. and was told by Jolene (I believe that's her name but I could be wrong) that the order was "being pulled" although no email had been received back from the warehouse. The order was STILL in Order Shipping status on Tuesday so I called AGAIN at 9:54 a.m. and spoke to Savannah again. She said she didn't know but would email the warehouse again. I asked to speak to a supervisor and she said she was the supervisor. I was finally so disgusted by the amount of work I had to do to get Pet Flow to fill my order that I canceled it, placed it with Chewy for the exact same food at the same price and had it on Thursday.

Order cancelled without telling that it was cancelled. Eventually I wondered where the dog food was, and had to log in to see that. No reason was given. Contacting petflow was easy, but they only got back to me the following day, and they really didn't have a good idea of what happened either. I re-ordered from someplace else